Dr Douglas Shaw’s practice is a niche surgical specialist practice that offers endocrine surgery, skin cancer and Head & Neck surgery. Our practice is growing and we are looking for an enthusiastic part time (with capacity for full time) medical receptionist.

We have newly fitted-out rooms (Northern Beaches Surgical Oncology) located in Frenchs Forest, sharing the practice with other specialists. Benefits include a calming new work location, a social environment with other medical admin staff onsite, and joining an established team allowing for support in transitioning into the role. As you will be the first point of contact, you will play an essential role in ensuring every patient feels they are receiving the highest standard of care and in a compassionate environment.

Your duties will include:

· Efficiently answering phone calls, emails, and inquiries

· Greeting patients in a welcoming, professional and compassionate manner

· Accurately entering patient demographics, scanning documents, making appointments for imaging and scheduling of procedures / surgery co-ordination

· Processing payments & medicare claims

· Issuing receipts for consultations and procedures

· Liaising with health funds, referring practices and other specialists

· Maintaining a patient database

The ideal applicant will have:

Caring and compassionate attitude that is evident in all interactions with patients and families

A professional demeanour in interactions with referring doctors, other specialists, and other staff

Strong attention to detail

Ability to work both independently and collaboratively

Excellent time management skills, capacity for multi-tasking and prioritisation

Demonstrate a proactive nature and initiative to help the practice grow

Strong computer skills (Microsoft Office products) – we are a paperless office

Previous medical receptionist experience preferred

Previous experience with Clinic to Cloud practice software would be beneficial but not essential (training available)

The position is for 3 days per week 9:00 – 5:00pm (Tuesdays essential) but offers some flexibility and potential for some work from home, and to expand into a full time role for the right candidate.

To apply submit a cover letter and CV outlining your relevant experience and interest in being a medical receptionist for our practice.

Employer Questions:

· Which one best describe your right to work in Australia?

· Do you have any experience as a medical receptionist?

· Do you have customer service experience?

· Are you competent with Microsoft Office products?

· Do you have any experience with medical practice management software?

· Do you have a current Police Check?

This position is available for immediate start.