Customer Service Manager – Wholesale
Are you a customer-focused leader with a passion for delivering exceptional service? We’re looking for a Customer Service Manager to lead and develop our customer service team, ensuring outstanding experiences for our clients in a fast-paced wholesale B2B environment.

About the Role
As a Customer Service Manager, you will be responsible for overseeing all customer interactions, improving processes, and driving a culture of excellence. You’ll work closely with internal teams to ensure smooth order management, problem resolution, and overall customer satisfaction.

Key Responsibilities

• Lead and manage the customer service team, providing training, support, and performance management.
• Develop and implement customer service strategies to enhance the overall client experience.
• Oversee order processing, inquiries, and issue resolution, ensuring timely and effective responses.
• Work closely with sales, operations, and logistics teams to optimize the customer journey.
• Monitor and analyze customer service metrics, identifying areas for improvement.
• Handle escalated customer concerns with professionalism and a solution-driven approach.
• Drive continuous improvement in customer service processes, systems, and policies.

What We’re Looking For

• Proven experience as a Customer Service Manager (ideally in retail, wholesale, or FMCG).
• Experience within a B2B environment is essential
• Strong leadership skills with the ability to motivate and develop a high-performing team.
• Excellent communication and problem-solving abilities.
• Experience in order management, CRM systems, and customer service best practices.
• A proactive, hands-on approach with a passion for delivering top-tier customer experiences.
• Ability to work cross-functionally and thrive in a fast-paced, dynamic environment.

Why Join Us?

• Be a key player in a high performing and successful retail wholesale business.
• Lead and shape the customer service function to drive real impact.
• Collaborative, people-first culture with career progression opportunities.
• Up to $120,000 + super pending experience
• Generous product discount
• Hybrid working arrangement

If you’re a customer service leader looking for your next challenge, we’d love to hear from you!
�� Apply now or reach out for more information.