We have an exciting part time opportunity for a pro-active & enthusiastic communicator with a passion for providing exceptional customer service!

We’re seeking a Customer Information Consultant to join our team at North East Water! This role is a part-time opportunity working 4 days per week until May 2026.

For your application to be considered, please apply via our website www.newater.com.au/careers

· Please ensure to include a copy of your resume, cover letter and your key selection criteria responses with your application.

About the role

The Customer Information Consultant plays a pivotal role in resolving customer enquiries promptly and professionally while promoting outstanding customer service to all customers and stakeholders.

This role is a part-time opportunity working 4 days per week until May 2026, with the hours of work being 8:15am and 5pm with a 45-minute lunch break.

A snapshot of your day

Responding to customer enquiries over the phone, email and face-to-face.

Providing administrative and support services including but not limited to:

o Change of ownership

o Tenancy

o Billing

o Banking

o Information statements

Receiving, recording and monitoring high-risk activities undertaken by operational staff.

Ensuring timely entry of statistics and notes.

Collaborating with the team, supporting tasks and workloads.

Assisting with reception functions and housekeeping as required.

To view the position description, please visit www.newater.com.au/careers

Key Selection Criteria

1. Excellent customer service skills.

2. Experience with Microsoft Office Suite.

3. Strong interpersonal and communication skills when interacting with internal and external stakeholders.

4. Ability to uphold confidentiality.

5. Demonstrated organisation and time management skills.

Working at North East Water

North East Water is a leader in a unique and rewarding industry. This is thanks to our team who makes sure we exceed the expectations of our customers and communities. We’re committed to providing a respectful, inclusive, and equitable environment, and offer a range of benefits to our people, including:

· Our state-of-the-art regional headquarters (with our fabulous atrium),

· Getting out and about in the beautiful north east region,

· Great work-life balance with a range of flexible working arrangements,

· Professional development through on-the-job and external training, leadership development programs, study assistance, mentoring and secondment opportunities,

· Annual salary increases and superannuation,

· Wide variety of leave types including 1 paid day off per month to use as you choose and paid parental leave,

· Health and wellbeing activities,

· 24/7 wellbeing support through our Employee Assistance Program (EAP),

· Social club,

· Bring your dog to work,

· plus much, much more!

Position Information

An attractive salary range of $65,028 to $75,160 (pro-rata part time) plus 11.5% superannuation, depending on skills and experience.

This is a part time, limited tenure position until May 2026.

4 days per week with the hours of work being 8:15am and 5pm with a 45-minute lunch break.

Successful applicants will be required to undertake pre-employment checks including a police check and/or pre-employment medical and functional testing where applicable.

Applicants must have the right to work in Australia.

Have questions? Get in touch!

Please do not hesitate to contact Jessica Day, Acting Coordinator Customer Information on 02 6055 8451 or our People & Culture team via email [email protected]

Ready to apply?

For tips on writing your application and how our application process works, please visit: https://www.newater.com.au/careers/recruitment-process

For your application to be considered, please apply via our website www.newater.com.au/careers

Applications close 11:59pm Sunday 18 May 2025.