Join a leading health insurance provider as a Customer Sales Consultant and be a part of a team dedicated to delivering exceptional service to our members. In this role, you will play an essential part in ensuring a positive experience for our customers, providing them with support and assistance from their first interaction through to ongoing care.

About the Role:
As a Customer sales Consultant, you’ll be the first point of contact for valued members, guiding them through their health insurance journey. You will provide personalised service by ensuring each member has a seamless experience.

Key Responsibilities:

• Manage outbound calls, actively engaging with members to uncover their needs and provide tailored solutions.
• Proactively reach out to members who may be considering changes to their policies, highlighting benefits and value to encourage retention.
• Address overdue payments in a professional and friendly manner, reinforcing the importance of maintaining their membership benefits.
• Deliver exceptional service while identifying opportunities to upsell or cross-sell products that enhance the member experience.
• Exceed customer expectations by offering solutions that not only resolve inquiries but add value to their membership.
• Collaborate with the team to share sales strategies and insights that improve retention and overall satisfaction.

What We’re Looking For:

• Previous experience in a call centre environment
• Experience in customer retention, or handling inbound/outbound calls
• Excellent communication and problem-solving skills
• Strong attention to detail and ability to manage multiple tasks
• A customer-first mindset with a passion for delivering high-quality service

Why Join Us?

• Be part of a reputable health insurance provider with a strong commitment to its members
• Located in Sydney CBD with easy access to public transport
• Work in a dynamic and supportive team environment
• Opportunities for growth and career development

If you’re ready to bring your customer service expertise to a role that makes a real impact, we’d love to hear from you! Apply today to become part of a team that puts customer experience at the heart of everything they do.