Customer Service & Admin Officer (Parental Leave backfill in a job share position)

Fixed Term, Parental leave backfill to 12 June 2026 (Part Time 3.5 days per week)

Must be able to work Wednesday to Friday and a 1/2 day on Tuesdays.

Are you ready to work with great people for a renowned and supportive employer? At The Yoghurt Shop, we value our people and offer great benefits, including:

A day off for your birthday

Two additional days of leave to recharge (pro-rata for part time)

Access our Employee Assistance Program

The Yoghurt Shop is not your average yoghurt company, we are a tight-knit, proudly Australian family-owned business with a passion for creating high quality, great tasting yoghurt. Our commitment to quality and food safety is unwavering, and our staff take pride in being part of a dynamic team dedicated to providing our customers with decadently tasty yoghurt! We are looking for a Customer Service & Admin Officer who is customer-centric, organised, and ready to contribute to a collaborative team environment.

Your new role

In this role you will provide a customer-centric service by contributing to the management and preparation (including effectively communicating amendments) of the weekly production schedule in a timely and effective manner. Your work includes managing customer orders, invoicing and dispatches.

Responsibilities include, but are not limited to:

Providing friendly and courteous reception services, including telephone duties and greeting visitors on site

Provide accurate and timely data entry of orders into the Production Schedule and update amendments as required with timely communication of changes

Preparing and distributing dispatch and invoicing documentation for all customer orders

Collaborating with internal teams to ensure smooth operations

What you'll bring

Proven experience in administration and/or data entry roles with strong customer service skills

Excellent organisational and time-management abilities to handle multiple tasks and deadlines

A positive, solutions-focused mindset, ready to work independently or as part of a team

Proficiency with Google Suite, MS Office and experience with XERO accounting system, or similar

If you're reliable, customer-focused, and excited to contribute to a growing brand, we'd love to hear from you. Apply today and be a key part of The Yoghurt Shop.

Please submit your application via SEEK and ensure you have work rights in Australia and can provide 2 appropriate professional references.

If you would like further information regarding this role, please email Jess Schuit, Manager, Business Operations & Marketing at: jess.schuit@theyoghurtshop.com.au.

Shortlisted applicants will be contacted during standard business hours, unfortunately due to the volume of applications we will not be able to contact unsuccessful applicants.

Applications close: 9am Tuesday 22 April 2025.

No agency applications or calls will be considered.