About Us

ModernFurniture.com.au is a leading manufacturer and nationwide supplier of exclusive designer furniture, specialising in commercial-grade products for corporate offices, designers, and government clients. As we continue to grow, we're looking for a reliable and enthusiastic Logistics & Customer Service Coordinator to join our Cheltenham-based team.

Your Role

This full-time, on-site role will suit a proactive individual who can manage daily order logistics and provide excellent service to our valued customers and trade clients. You’ll be working in a fast-paced but supportive environment where attention to detail and clear communication are key.

Key Responsibilities

Coordinate and manage daily dispatch, bookings, and order processing

Retrieve and process online orders (e.g., from Shopify, eBay)

Liaise with third-party couriers for pickups, deliveries, and tracking

Respond to customer calls and emails regarding order status and delivery updates

Lodge freight claims for lost or damaged items

Maintain clear records of order fulfilment and logistics tracking

Provide day-to-day customer support and assist in updating delivery information

Assist with answering phone calls and basic showroom enquiries

What We’re Looking For

Experience in logistics, order fulfilment, or customer service (5+ years preferred)

Great verbal and written communication skills

Organised, reliable, and comfortable multitasking

Positive attitude with a problem-solving mindset

Familiarity with Microsoft Office, MYOB and/or basic CRM or dispatch platforms

Prior experience in an e-commerce or furniture/logistics environment will be highly regarded

Benefits

Competitive salary + superannuation

Staff discounts and product training

Convenient on-site parking

Friendly team and modern showroom workspace

Opportunity to grow with a fast-expanding business

Ready to Apply?

If you're looking to join a business with a strong reputation and a collaborative team, apply now by submitting your CV and a short cover letter via SEEK.

We look forward to welcoming you on board as we move into our exciting new premises in Cheltenham, July 2025!