About Us

Visapath is a well-established Migration Adviser Firm, specialising in visa applications for Australia and New Zealand. We pride ourselves on delivering high-quality services to both individuals and businesses. While our headquarters are based in Melbourne, we operate primarily on a remote basis, offering flexible services to clients globally.

A significant portion of our clients come from German-speaking countries and are often based overseas. As a small but dynamic firm, we value strong collaboration and an efficient, client-focused approach to migration services.

About the Role

We are seeking an organised and detail-oriented Administrative Assistant / Case Coordinator to support our migration agents and advisers. This is a fully remote role, and you can be based anywhere in Australia. The necessary IT equipment will be provided.

Given that many of our clients are German-speaking, fluency in both written and spoken German is essential.

In this role, you will be responsible for:

Assisting migration agents with visa application preparation, including filling out paper and online forms, and collecting and organising documents.

Case management: tracking deadlines, following up with clients, and ensuring client files are up to date.

Data entry and maintaining data quality in our databases and CRM systems.

Preparing invoices and managing client accounts.

Liaising with clients and potential clients, responding to calls and emails based on urgency and priority.

General administrative work as directed.

Creating and updating templates and contributing to process improvements.

Depending on your background, you may also be involved in writing and updating content for our website, newsletters, and marketing material.

The role requires regular working hours (preferably Monday to Friday) for a minimum of 24 hours per week and can also be offered as a full-time position. We are happy to discuss working arrangements that work for you.

Requirements

Strong organisational and self-management skills.

Experience in administrative, business, or legal-related roles with strong organisational skills.

Fluency in both English and German (written and spoken).

Excellent attention to detail and a high level of accuracy.

Strong communication skills, with the ability to communicate professionally via telephone and email.

Ability to prioritise tasks and meet tight deadlines, especially in a time-sensitive industry.

Competent IT skills, including experience with CRM software

Previous experience in a fully remote role is advantageous.

Must have the legal right to work in Australia.

If you are a proactive and organised individual with a passion for supporting migration processes, we encourage you to apply and join our team at Visapath.