About the Role
We are a small, well-established business specialising in custom window furnishings, and we're looking for a motivated individual to join our team in a varied, entry-level role. No prior experience in the industry is required – full training will be provided.

This position offers a hands-on introduction to all areas of the window furnishing industry, including customer service, showroom consultations, quoting, administration, product knowledge, and coordination of installations. As your confidence and knowledge grow, there are clear pathways into more specialised roles in sales, customer service, or operations.

If you're someone who enjoys variety, takes pride in your attention to detail, and is looking to build a long-term career in a niche and growing industry, this could be a great fit for you.

About the Window Furnishing Industry
Window furnishings play a key role in both functionality and aesthetics within homes and commercial spaces. From blinds and curtains to shutters and awnings, the products we work with require technical knowledge, creativity, and great customer service to help clients find the right solution for their space. This role is ideal for someone with an interest in interiors, home improvement, or hands-on design-related retail.

Key Responsibilities

Greeting and assisting customers in the showroom

Managing phone and email enquiries

Booking appointments and scheduling installers

Quoting from floor plans and assisting with product selections

Coordinating product orders and receiving deliveries

Organising daily runs for the installation team

General administrative and operational support

About You

Friendly and approachable, with strong communication skills

A genuine interest in window furnishings, interiors, or home styling

High attention to detail and solid organisational skills

Confident using Microsoft Office and Gmail/Google Calendar

Experience with Xero is a bonus but not essential

Prior experience in administration or customer service is helpful but not required

What We Offer

Full training in all aspects of window furnishings and business operations

A supportive, team-focused work environment

Clear career progression as your skills develop

Stable, full-time hours: Monday to Friday, 9:00am – 4:30pm (flexible for the right person)

Office based in Cheltenham, VIC 3192

An opportunity to work in a growing industry that blends design, customer service, and technical knowledge