About the role

The City is part way through a digital transformation initiative to transition all of the City’s core systems to a single integrated solution, TechnologyOne OneCouncil. This will add Property & Rating to the existing OneCouncil systems of Finance, HRP and Supply Chain.

The Business Improvement & Enablement Officer (BIEO) position resides within the Business Solutions team within the Information Services Business Unit. Business Solutions’ emphasis is on working closely with stakeholders to implement effective solutions that capitalise on the existing business applications and platforms. The BIEO works closely with all levels of staff in the City's varied Business Units (BUs) to improve the efficiency of business processes as they are enabled by the City’s business applications.

The position is available on a fixed term full time basis until June 2027. It requires an end-to-end business process outlook, the ability to identify areas for business improvement, a solid understanding of the City’s corporate systems, and the skills to train and support BUs to ensure their effective usage of business applications.

Key Accountabilities include, but are not limited to;

• Facilitate efficient usage of Swan’s corporate applications.
• Develop and maintain subject matter expertise in applications particularly as this relates to ensuring effective and efficient business processes.
• Maintain ongoing training plans and proposed strategies/options for systems usage improvement.
• Ensure availability of effective usage, training and resource materials, appropriate to the audience.
• Coordinate and facilitate business process improvement initiatives related to corporate applications.
• Help to embed process changes resulting from digital transformation projects related to corporate applications
• Maintain effective working relationships with management and staff to enhance business excellence outcomes.
• Maintain effective relationships with the team’s business system analysts in the enablement of application systems.

About you

The successful candidate will have the following:

• High level of customer service skills including change management practices
• Experience working with a variety of stakeholders including facilitation and presentation skills.
• Relevant tertiary qualifications in information systems or equivalent experience
• Substantial experience with ERP systems
• Specialist knowledge and experience of business and process improvement principles and techniques
• Experience developing training/usage material including on-line courses, and delivering one-on-one and group training
• Demonstrated experience in working as part of a team of professionals
• A satisfactory National Police Certificate is required.

For more information about the role please refer to the position description.

About working with us

The salary for this position will be from $91,194.72 to $108,194.90 per annum, depending on the skills and experience of the successful applicant.

You will also enjoy benefits including

• Flexibility to balance work and life through supported work from home and a 19-day month
• Excellent leave entitlements e.g. purchase additional leave, Local Government public holiday
• Generous Superannuation contributions up to a total combined 16.5%
• Comprehensive employee wellness program
• Generous study assistance (terms and conditions apply)
• Free parking options available
• Travelsmart allowance to support public transport use or cycling to work

About the City

The City of Swan, located north east of Perth, is the largest local government by land size in the Perth metropolitan area, and has one of the fastest growing populations.

The City covers an area of 1,042 square kilometres, equivalent to almost 20 per cent of the Perth metropolitan area. A beautifully diverse expanse of land, the City is rich in natural assets, including the iconic Swan River and internationally renowned Swan Valley viticulture region established in 1829.

Our location, services and facilities make the City an attractive place to live. The population across our 42 suburbs stands at 168,334 in 2023, but is set to reach 300,000 by 2050.

The Whadjuk people of the Noongar Nation have been the traditional custodians of the land for more than 40,000 years. The Derbal Yerrigan (Swan River) holds enormous cultural significance for the Noongar people. The City is also rich in European history, and our community is a melting pot of multiculturalism, with one in three people being born overseas and one in five speaking a language other than English at home. Our ideal location, significant history, diverse community and strong economy ensures a positive future for the City of Swan, full of opportunity.

Our purpose at the City is to improve the quality of life for all of the people who live in, work in and visit the City of Swan by delivering our vision of ‘one city, diverse people, culture and places’ through shared values of respect, excellence, accountability and leadership.

At the City of Swan we are committed to recruiting and retaining the right people and creating a great place to work. We offer our employees real careers, real impact, and real rewards.

We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ+, with disability, a culturally and linguistically diverse background, and people of all ages.

For a confidential discussion, please contact Graeme Day directly on 0419 918 179.

For queries regarding the application process, please contact our friendly People Services team on (08) 9267 9145.

To apply please submit a cover letter that outlines your qualifications and experience and why you would be a good fit for this role, and a resume via the link.

Closing Date: Thursday, 15 May 2025 at 11:00 AM AWST.

The City of Swan reserves the right to commence shortlisting and interviews earlier than the closing date. The City also reserves the right to close the vacancy early therefore if you are interested in this position, please submit an application as early as possible.