Senior Medical Receptionist Wanted – Specialist ENT Surgeon Practice (3 Days Per Week)

We are a small specialist Ear, Nose, and Throat (ENT) surgeon practice dedicated to providing quality patient care and evidence-based medicine to a diverse patient base including paediatric and adult patients, as well as regional and city clients.

About the Role: We are seeking a Senior Receptionist to join our supportive team for three days per week, with the potential for additional hours to cover staff leave. This is a part time role.

As the Senior Receptionist at Urban & Outback you will play an essential role in helping create a welcoming environment for our patients and supporting them throughout their medical journey, including pre and post-surgery. Your key responsibilities will be to provide reception services and be the first point of contact for both patients and other health care providers. At Urban and Outback ENT the medical receptionist plays a critical role in ensuring that care is accessible and patient centred.

Key Responsibilities:

Maintaining accurate appointment schedules and adjusting as needed to support smooth daily operations

Greeting patients and ensuring they feel supported throughout their visit.

Handling phone and email enquiries with professionalism and care.

Maintaining patient records and ensuring confidentiality.

Assisting with accounts receivable by following up on outstanding payments and liaising with clients as needed

Ensuring reception areas are clean, welcoming, and well-presented at all times

Supporting Urban and Outback ENT with administrative tasks and general clerical duties.

About You:

Excellent interpersonal and communication skills.

Experience in a medical administrative role, an understanding of Medicare and Eclipse billing essential

Work collaboratively to implement improvements that enhance efficiency, quality, and team performance

Willingness to take initiative when required.

An interest in emerging technologies in medical administration is essential.

How to Apply: If you’re passionate about delivering exceptional patient care and would like to join our team, we’d love to hear from you. Please send your resume and a brief cover letter to [email protected] by 19th May 2025