About the role

As a Guest Service Agent (GSA) - Front Office at the Landmark Resort in Nelson Bay NSW, you will be responsible for providing exceptional customer service to all guests. This casual role is an integral part of the Front Office team, ensuring a warm and welcoming experience for every visitor to our resort. The ability to implement and maintain a high standard of customer service in all areas of our operation is a must.

What you'll be doing

• Greeting and welcoming guests upon arrival, checking them in and out efficiently and courteously
• Handling guest inquiries, requests and complaints in a professional and empathetic manner
• Promoting the resort's facilities, services and special offers to enhance guest satisfaction
• Providing customer service, including answering phones and responding to emails
• Undertaking general office duties, including daily banking transactions
• Adhering to all hotel policies, procedures and brand standards
• Liaise closely with all departments in the hotel, particularly housekeeping and maintenance

What we're looking for

• Previous experience in a customer service or hospitality role, ideally in a front office or reception environment
• Excellent communication and interpersonal skills with the ability to engage with guests from diverse backgrounds
• Strong problem-solving and conflict resolution skills to handle guest issues effectively
• Proficient in using hotel management software (Hirum) and technology an advantage
• Flexible and adaptable to work a range of shifts, including weekends and public holidays
• A friendly, professional and customer-focused attitude
• Enthusiastic and motivated team player

What we offer

• Competitive hourly rate and casual loading
• Opportunities for career development and advancement within the resort
• A supportive and inclusive work environment

About us

At the Landmark Resort our mission is to create unforgettable experiences for our guests by providing exceptional service and a warm, welcoming atmosphere. We are committed to the professional development of our employees and foster a culture of collaboration, innovation and work-life balance. Successful applicants will be considered for a Full Time position.

If you're passionate about hospitality and delivering outstanding customer service, we'd love to hear from you. Apply now to join our team at Landmark Resort. Please submit your resume and cover letter through Seek.