Leading Fintech | Sydney CBD | $65k + super | ASAP Start

Your new company

Grow your Career within a Leading Fintech proud to be disruptors in the industry, based in the CBD looking for a customer service specialist to join the team!

Your new role

• Answering escalated customer queries, solve problems and close requests.
• Follow up non-transacting customers, answer concerns and get customers transacting as soon as possible
• Manage any settlement issues, follow up queries and resolve queries in an efficient and timely fashion
• Manage all Change of Ownership requests.
• Help customers understand the products/solutions available
• Manage change of bank accounts, addresses, and other service requests and changes

What you'll need to succeed

• Previous call centre experience (preferably within financial services)
  
• Exceptional communication skills and an engaging phone manner
• Be action-oriented, drive for results and success
  
• Lead with authenticity, energy and show resilience
  

What you'll get in return

• $65k plus superannuation
  
• Located in the Sydney CBD
  
• Comprehensive training and opportunities for professional growth
  
• Supportive and collaborative team culture.
  
• Vibrant, thriving culture with like-minded values and a passion to put customers first

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected]

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.