Dispensed
Location: Dandenong South, Melbourne VIC
Employment Type: Full Time
Salary: $35 per hour

About Us

At Dispensed, we're passionate about improving patients' lives through alternative therapies. Our seamless service combines doctor consultations, medicine delivery, and online customer support, making it easy for patients to access the care they need. Based in Melbourne’s South East, we’re a forward-thinking company at the forefront of the medicinal cannabis industry.

As our business rapidly grows, we're offering a unique hybrid role that combines technical dispensary duties with customer support responsibilities, ideal for someone looking to broaden their skill set while making a real impact.

Reports to: Operations Manager

The Role

This hybrid position is perfect for a compassionate, detail-oriented professional with experience in customer support and a willingness to learn dispensary operations. You’ll be responsible for both preparing medicinal cannabis prescriptions and handling escalated patient inquiries, while working closely with our pharmacy and customer service teams.

Key Responsibilities:

Dispense and prepare orders using our pharmacy portal linked to our online platform.

Support pharmacists with dispensing prescriptions, record-keeping, and dispatching orders.

Respond to escalated customer cases via Slack and email, addressing inquiries with empathy and professionalism.

Collaborate with the pharmacy and customer service teams to resolve patient issues promptly.

Escalate complex issues to relevant departments and ensure timely resolutions.

Assist with administrative tasks and contribute to improving overall customer service processes.

Stay up to date on product offerings, platform changes, and patient care improvements.

Send and track responses from daily automated SMS messages using the ClickSend program to confirm patient orders.

Requirements:

Minimum 5 years of experience in administrative or customer support roles, preferably within a clinical, hospital, or healthcare environment.

Proven customer service experience, ideally in healthcare or the medicinal cannabis sector.

Strong communication skills, both written and verbal.

Excellent problem-solving skills with an empathetic, patient-focused approach.

Ability to handle sensitive information confidentially.

Proficiency with CRM systems like LiveChat or Slack is a plus.

Availability for rotational or permanent Saturday shifts, based on candidate preference.

Dispensary technician experience or Certificate IV in Community Pharmacy is highly regarded but not essential.

Why Join Us?

Be part of a fast-paced, rapidly evolving industry at the forefront of medicinal cannabis.

Enjoy a Monday to Friday schedule, with the option of rotational or permanent Saturday shifts.

Receive comprehensive on-the-job training with opportunities to grow your skill set.

Join a supportive, innovative team committed to making a real difference in patient care.

How to Apply

If you’re passionate about patient care and ready to take on a dynamic role in the medicinal cannabis industry, we’d love to hear from you. Please submit your resume and a cover letter detailing your experience and why you’re the perfect fit for this hybrid role.

Join us and help revolutionize healthcare—one patient at a time.