About EISS:

At Early Intervention Support Services (EISS), we’re committed to empowering children to achieve their full potential through our comprehensive range of therapy tools and intervention programs. Our multidisciplinary team of Allied Health Professionals, Allied Health Assistants, and support staff work collaboratively to provide the essential support they require.

More information is available on our website, www.earlyinterventionsupport.com.au/careers

Why Join EISS?

• Flexible Working Arrangements: Work 2-3 days per week, with options tailored to meet business needs and the right candidate.
• Supportive Team Environment: Be part of a collaborative, inclusive team that values your contributions.
• Professional Development Opportunities: Access resources and training to enhance your skills and career.
• Impactful Work: Play a critical role in supporting our team and delivering exceptional services to families.

About the role:

We’re seeking a detail-oriented Administrative Coordinator to join our team on a casual/part-time basis. You’ll support day-to-day operations across scheduling, invoicing, recruitment, onboarding, and client services. This role is essential in ensuring smooth workflows and enabling our team to deliver exceptional support to families.

Key Responsibilities:

Client and Appointment Management:

• Assist with managing appointment scheduling, waitlists, and general administrative tasks to support day-to-day operations.
• Collect and maintain accurate, up-to-date client documentation and records, ensuring all information is well-organised and accessible.
• Provide exceptional customer service to clients, fostering a welcoming and professional environment.
• Oversee end-to-end lead management, including responding to new enquiries, explaining services, and coordinating initial bookings and intake documentation.

Administrative Support:

• Assist with planning and organising school holiday social groups, including coordination, resource preparation, and logistics.
• Generate and issue invoices, ensuring correct line item numbers are applied.
• Follow up on debtor accounts in coordination with the accounts team as required.
• Provide general administrative support to enhance operational efficiency and streamline workflows.

Team Collaboration and Development:

• Collaborate with management and supervisors to identify and implement improvements to administrative workflows.
• Actively participate in team meetings, the staff hiring process, staff inductions, and training sessions.
• Provide guidance and support to new staff members during onboarding, particularly in administrative processes.
• Engage in continuous professional development opportunities to enhance your knowledge and skills.

About you:

To excel in this role, you will bring exceptional organisational skills, strong communication, keen attention to detail, and the ability to adapt seamlessly to business challenges. You thrive in dynamic environments and perform exceptionally both independently and as part of a collaborative team.

Key Attributes and Skills:

• Attention to Detail: You have a strong focus on accuracy and ensure all tasks and responsibilities are completed to a high standard.
• Client-Focused Mindset: Dedicated to providing exceptional service and fostering positive experiences for clients and families.
• Professionalism: Maintains a high standard of courtesy, presentation, and confidentiality in all interactions.
• Team Player: Collaborates effectively with colleagues, contributing to a supportive and inclusive team environment.
• Strong Communication Skills: Demonstrates excellent written and verbal communication tailored to a variety of audiences.
• Organisation and Time Management: Excels at multitasking, prioritising responsibilities, and meeting deadlines in a fast-paced environment.
• Problem-Solving Abilities: Tackles challenges with a calm, resourceful, and solution-oriented approach.
• Adaptability: Embraces change, quickly adjusting to new processes, environments, and priorities.
• Technology Proficiency: Confidently navigates software and systems relevant to administrative work, including scheduling, invoicing, and records management.
• Empathy and Interpersonal Skills: Build meaningful connections with individuals from diverse backgrounds, showing empathy and understanding.
• Independence and Initiative: Capable of working autonomously and proactively managing responsibilities with minimal supervision.

Availability:

• You must be available to work a minimum of 20 hours per week, spread across 2–3 days, with flexibility to accommodate business needs.

Preferred Experience:

• Previous experience in administrative or coordination roles, ideally within allied health or a similar sector.
• Familiarity with clinic database software or customer relationship management (CRM) tools is highly advantageous.

How to Apply

If you are passionate about making a difference and believe you would excel in this role, we want to hear from you! Apply via SEEK today!

EISS is a child-safe organisation and an Equal Opportunity Employer. We strongly encourage applicants from Aboriginal and Torres Strait Islander, LGBTQIA+, culturally diverse backgrounds, and individuals with disabilities to apply.