Francom – Credit Solutions Representative

Seek Brief: Join our team as a Credit Solutions Representative! Help customers, grow your career, enjoy great benefits, and thrive in a supportive, dynamic environment!

Kickstart Your Career as a Credit Solutions Representative
Multiple full-time positions available with excellent career progression opportunities.

Join us during an exciting period of growth as we redefine the customer journey in one of Australia’s largest industries. If you’re passionate about helping people and eager to grow your career, this is your chance to make a difference.

About the Role:

As a Credit Solutions Representative, you’ll connect with customers to provide tailored solutions that align with their unique social and financial circumstances. With a focus on customer service and resolutions, you’ll ensure every customer leaves each interaction feeling supported and confident about their next steps.

This full-time role is based at our Parramatta office, with working hours from 9:00 AM to 5:30.

What You'll Be Doing:

As a Credit Solutions Representative, you'll play a key role in helping customers achieve better financial outcomes. You'll combine problem-solving and negotiation skills with empathy and understanding to deliver tailored solutions.

Your responsibilities will include:

• Handling high volumes of outbound and inbound calls to customers with a focus on resolution.
• Listening to and understanding each customer’s unique situation to provide customized solutions.
• Negotiating settlements and payment arrangements in line with their financial position.
• Managing accounts for clients from major Australian financial institutions.
• Collaborating with team members and liaising with third parties, including our legal department (training provided).
• Conducting skip tracing and reviewing Equifax reports (comprehensive training provided).
• Adhering to company protocols, call scripts, and industry regulations including the ACCC Guidelines, Privacy Act, and other relevant legislation.

What We’re Looking For:

No call centre experience? No problem! We’re looking for motivated individuals with a passion for helping people.

Key qualities include:

• Strong communication skills (both written and verbal).
• A customer-oriented mindset with a commitment to delivering exceptional experiences.
• Persistence and resilience for challenging conversations.
• Problem-solving and negotiation skills with the ability to adapt to unique situations.
• Sound judgment and decision-making skills, always prioritizing the customer.
• A growth mindset and eagerness to learn.

Here’s what you can expect:

• Access to our Employee Assistance Program (EAP).
• Discounts on restaurants, wellness programs, yoga, massages, and more.

• Competitive salary with a performance-based bonus structure.
• Opportunities to positively impact the lives of everyday Australians.
• A structured and engaging training program, designed to ensure success in your role.
• Career progression opportunities and professional development pathways.
• A supportive, non-bureaucratic culture where your ideas for improvement are welcomed.
• Work-life balance support, including:

What Sets Us Apart?
We’re more than just a workplace – we’re a community. From your direct manager to the Executive Leadership Team, you’ll be surrounded by supportive leaders who want to see you thrive.

This is your opportunity to take on a rewarding new challenge and excel in a role that truly makes a difference.

If this sounds like the perfect fit for you – APPLY TODAY!