SEEK Summary:

Join our Parramatta team as a Credit Solutions Rep! Help customers find tailored repayment solutions. Full training, career growth & great benefits. Apply now!

Full-time roles available | Sydney-based | Career progression opportunities

Join us during an exciting period of growth as we enhance the customer experience in the collections industry. If you're passionate about problem-solving, customer service, and career development, this is your opportunity to make a meaningful impact.

About the Role

As a Credit Solutions Representative, you will engage with customers to provide tailored repayment solutions that align with their unique financial circumstances. Working within our contingent collections team, you will play a key role in recovering outstanding debts on behalf of major Australian financial institutions—all while maintaining a customer-centric approach.

This full-time role is based in our Parramatta office.

Key Responsibilities

· Manage a high volume of inbound and outbound calls, focusing on resolution-based conversations.

· Assess each customer’s situation to negotiate suitable repayment plans or settlements.

· Handle accounts for leading Australian financial institutions.

· Conduct skip tracing and review Equifax reports to support effective account resolution (comprehensive training provided).

· Liaise with third parties, including legal teams, to facilitate complex resolutions.

· Ensure compliance with company policies, industry regulations, and legislative requirements (ACCC Guidelines, Privacy Act, etc.).

What We’re Looking For

Experience in a call centre is not required—we value drive, resilience, and a willingness to learn.

Key attributes include:

· Strong verbal and written communication skills.

· A customer-focused mindset with the ability to build rapport and deliver tailored solutions.

· Resilience and problem-solving skills to navigate difficult conversations.

· Negotiation skills and adaptability to different financial situations.

· Sound judgment and decision-making abilities.

· A growth mindset and a proactive approach to learning and improvement.

What You’ll Gain

· Competitive salary + performance-based bonuses.

· Structured training and ongoing development to set you up for success.

· Clear career progression pathways within a growing organisation.

· A collaborative and supportive workplace where your contributions are valued.

· Work-life balance support, including:

· Employee Assistance Program (EAP).

· Discounts on wellness programs, restaurants, yoga, massages, and more.

Why Join Us?

We’re more than just a workplace—we’re a team. From your direct manager to senior leadership, you’ll be supported, encouraged, and empowered to thrive in your role.

This is your chance to take on a rewarding new challenge and grow your career in a role that makes a real difference.