If like variety, helping people and you’ve got a background in customer service, this role might be for you.

About You

Action oriented person who likes a variety, is adaptable and a strong learner

Enjoy helping customers and working as part of a tight knit team

Self-starter who is organised with an excellent ability to prioritise and follow through on tasks

Strong with computer systems

Have a good eye for detail

Physically fit to help with lifting, moving and packing tools up to 20kg (small part of day, the rest is computer and phone related work)

Permanent work rights in Australia or temporary work rights with no restrictions

The Position

Norbar sells high quality precision torque tools and provide after service care to repair and calibrate the tools. Our customers count on us to sell, engineer, service or repair torque tools in time for them to complete their work.

We have a well-established customer service team who work together with the sales and workshop team members. This role supports the activities of our Sales Representatives who work promote and sell Norbar products by understanding our customers' needs and helping them to select the fit for purpose products. The Customer Service Coordinator also works with our Workshop Technicians are responsible for completing quality repairs, calibration, and service to equipment for Norbar customers.

Your responsibilities include:-

Answering calls to assist with sales, repair or servicing requests

Processing customer orders and following up on quotes, sales and invoices

Unpacking, receipting and allocating incoming goods as well as picking, packing and dispatch of outgoing freight

Booking workshop tool repair jobs, coordinating transfer of parts, invoice and dispatch of completed jobs

We seek a full-time individual to work 38 hours per week during weekdays (no weekend work).

The Mackay office is open:-

7:30 am to 4:30 pm Monday to Thursday

7.30am to 2.30pm Friday

The office is open during these hours for deliveries, pickups, and customer enquiries. We cover these hours between our four staff members and offer some flexibility with start and finish times.

About Us

Norbar Torque Tools, a Snap-on owned company, is an unparalleled global original equipment manufacturer and world leader of torque control equipment, and with over 80 years’ experience.

Locally, Norbar Australia and NZ is a small to medium sized company with offices located in Adelaide, Perth, Brisbane, Mackay and Auckland. We provide torque and tension equipment and services across Australia and New Zealand to a wide variety of industries including mining, oil and gas, construction, manufacturing, maintenance, and transportation.

What We Offer

Quarterly bonuses of up to $1,500 per quarter

Annual salary review

In-house training and mentoring

Regular working hours with flexible rostered work hours – no weekends

Individual and peer recognition

Email [email protected] for a position description or any questions.

For information about our company, please visit www.norbaraustralia.com.au or our Norbar LinkedIn profile with posts and photos.