What you’ll be doing

Are you an experienced administrator with a passion for education and training? We’re looking for a proactive and detail-oriented Administration Team Leader to join our Ourimbah campus team to support the smooth operation of our RTO! 🌟You’ll lead by example, provide mentorship to help your team thrive, and coordinate a team that supports the delivery of nationally recognised training with a focus on an exceptional student experience.

As our Administration Team Leader, you will also:

Ensure accurate and timely processing of enrolments, student records, and certificates.

Maintain compliance with ASQA standards and RTO-specific regulations.

Liaise with trainers and the broader RTO team to support delivery schedules and resource needs.

Oversee data entry and reporting in student management systems.

Improve administrative systems and procedures to promote better student experience, outcomes, and team efficiency.

Support student enrolments and answering general enquiries.

What You’ll Get in Return

Joining our team means more than just a job—it’s about being part of a supportive, inclusive, and rewarding environment where your career thrives. Here’s what we offer:

Maximise Your Income: Enjoy salary packaging and other Not For Profit benefits that put more money in your pocket.

Rostered Days Off (RDO): Achieve work-life balance with extra days to focus on what matters most 🌟

Professional Growth: Access ongoing development programs to sharpen your skills and advance your career.

Meaningful Work: Make a lasting impact on students' lives while working with a trusted not-for-profit organisation.

Wellbeing Support: Benefit from our Employee Assistance Program (EAP) and discounted gym and lifestyle perks with WHEREFIT 🍎

Health & Financial Benefits: Enjoy corporate health insurance rates with NIB and discounted loans with CommBank.

Recognition & Rewards: Your efforts will be celebrated through our comprehensive reward and recognition program, including shout-outs, annual staff awards, and service milestone acknowledgments.

What you’ll bring to the table

You will be a real people person who doesn’t mind striking up a conversation. You will also:

Demonstrate proven experience in an administrative support or customer service role 🌞

Have a proven track record of providing timely, accurate high-level administration support.

Show exceptional customer service toward both internal and external stakeholders.

Possess strong communication skills (both written and verbal).

Exhibit superior organisational skills with a meticulous attention to detail, sound record-keeping practices, and an innate drive for continuous improvement.

Show strong computer literacy, including expertise in Microsoft Office Suite and student management systems.

A genuine interest in supporting learners and the education journey.

Hold a current driver’s licence 🚗

Applicants with a background in RTO or other education and training administration would be a great fit for this role, but it's not a must-have!

Who you’ll be working with

Zeal Futures provides the ultimate training and employment experience. Our award-winning team goes the extra mile to connect people with life-changing opportunities.

As experts in vocational education and training, we support people through all phases of their learning journeys, from courses and pre-vocational training to apprenticeships, traineeships, and further study or employment.

Supporting people is in our DNA. We create an environment for our staff, apprentices and trainees and students to thrive and unlock their true potential.

We take a tailored approach, because no two people or businesses are the same. Through high-quality and innovative training, we help people learn, grow, and adapt to build a secure future.

At Zeal Futures, we create success stories.

How to Apply

To apply, please follow the ‘Apply Now’ button below and upload your Cover Letter and Resume. Please note that only applications that address the selection criteria will be considered.

Applications close Sunday 18th May 2025

⚠️ Zeal Futures may contact shortlisted candidates prior to the closing date.

Further information on this position can be obtained by the Human Resources Team on (02) 4932 4222 or on our website zealfutures.com.au.

Zeal Futures are committed to equal employment opportunities, ethical practices, and the principles of cultural diversity. We encourage applications from all members of the community, including people from indigenous backgrounds, women seeking non-traditional trade opportunities and mature aged people.