• Be the first point of contact for a team supporting and empowering young people with mental ill health
• Permanent | Part time 30.4 hours/week
• Box Hill Location

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of Australia’s largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for more than 45 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.

About the role

Headspace in partnership with Mind aims to promote and facilitate improvements in the mental health, social wellbeing and economic participation of young people aged 12-25 years residing in the Eastern suburbs. Services in this youth friendly space are delivered across four core streams - primary health care, mental health, alcohol and other drug (AOD) and social/vocational to improve access for young people to mental health programs.

We are seeking a professional, self-motivated Administration Support Officer for a permanent, part time (30.4 hours per week) opportunity to provide high level reception and administration support in the Box Hill area. You will ensure that headspace is perceived as youth friendly and welcoming in a role that is generally be the first point of contact with the public. This role is essential to support the delivery of front line care provided by a multi-disciplinary team.

Key responsibilities

• Reception duties including answering phones, booking and confirming appointments, dictaphone transcribing of medical reports and preparation of new client files.
• Provide exceptional customer service to meet and greet young people, families, friends and visitors.
• Provide information to young people and their families and friends presenting to headspace, ensuring that all enquiries are dealt with in a confidential and sensitive manner.
• Assist the Service Manager and provide administrative assistance including managing office systems, correspondence, accounts and billing, and database maintenance.
• Oversee all Medicare billing, batching and electronic claims, and ensure compliance with Medicare and other statutory requirements.

What you’ll bring

• Certificate IV in Business Administration and/or experience in administrative support in the Health, Medical or Community Services sector.
• Strong organisational skills and ability to work under pressure to meet tight deadlines incorporating effective planning, time management, resourcing, facilitation and achieving quality outcomes therefore attention to detail is essential.
• Broad experience in administrative support, data entry and customer service in Not For Profit, Social Services, Community Services, Healthcare or Disability services settings.
• Maintain personal integrity in handling sensitive client data.
• Highly effective communication and interpersonal skills, ability to positively contribute to the team and organisation culture.
• Experience in using Pracsoft, Best Practice, Tyro, and Medicare billing Systems is desirable
• Mandarin, Cantonese and other Asian language skills are highly regarded

Benefits

• Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.)
• Access to our Employee Assistance Program (EAP), provided by Converge International, for you and your immediate family members.
• Fitness Passport - Access to our corporate health and fitness program, providing you and family with access to a wide choice of fitness facilities.

Interested?

To apply visit Mind Careers - reference number 497466. Online applications must be submitted by 11pm Tuesday 13 May 2025. Please contact the person below for more information.

Bowen Guan – Service Manager
[email protected]

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at [email protected]

Position Description

PD Administration Support Officer (Headspace Box Hill) 20240816.pdf

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check and NDIS Workers Screening Check.