Customer Service Officer

Permanent 3 days per week

Fremantle Branch. 1 Ord Street, Fremantle 6160

At Relationships Australia WA, we’ve been proudly supporting West Australians for over 70 years. Our mission is to provide relationship support services for individuals, couples, families, and communities. We believe that everyone has the right to belong, and we work tirelessly to create a welcoming and inclusive environment for all.

About the role

We are looking for an experienced Customer Service Officer with a positive attitude to join our team at Fremantle branch. It is a permanent 3-day per week role (22.5hrs/week) .

Key responsibilities include:

· Being the first point of contact to greet clients and answer incoming calls

· Scheduling appointments

· Invoicing, billing and receipting payments

· General administrative tasks to assist the smooth running of the branch.

Skills and experience required include:

· Excellent communication skills for face-to-face and phone customer liaison

· Ability to work effectively in a busy environment, handling multiple simultaneous demands with a high level of accuracy

· Advanced computer skills including competent use of Microsoft Office, CRM customer database and telephone system

· Ability to work cooperatively within a team and independently as required

· Provide general administrative support within the policies and best practice to ensure the continued delivery of high-quality services

Why Join Us:

Unique opportunity for professional growth and experience

Competitive salary $ 66 000 - $ 70 000 per annum pro-rata plus superannuation

Non-for-profit organisation salary packaging – up to $18,550

Additional annual leave at year-end - up to three days

Staff Reward program to provide savings on your everyday expenses

13 weeks long service leave at 10 years, and an additional 13 weeks every 7th year after

We are a values-driven organisation that aims for Authenticity, Inclusion, Compassion and Excellence.

We value diversity across cultures, genders, sexuality and neurotypes. All interested, skilled and qualified applicants are encouraged to apply

Application instructions:

· A cover letter addressing the required skills and outlining your suitability for the role

· A current resume with 2 current professional referees

· Send both documents via SEEK

For further information please contact the Manager, Krisztina, on 61640420 option 1 or via email [email protected] option 2

Applications close on 23rd of April 2025

Relationships Australia WA is committed to being a 'Child-Safe' organisation and expects all staff agree to our Children and Young People Safety and Wellbeing Policy and Child Safe Code of Conduct. Appropriate rigorous reference and background checking will be undertaken, including a Working with Children Check (where applicable), police record and identity check. We are committed to the safety and empowerment of all children, including those with a disability and from Aboriginal or Torres Strait Islander and culturally and/or linguistically diverse backgrounds.