About QPC Australia:

QPC Australia, a leading contact centre solutions integrator, boasts two decades of excellence in the Australian market. We are dedicated to solving complex problems and delivering outstanding results, specialising in cloud contact centre solutions, including solution implementations, hosting, and telecommunications. Discover more about us at https://qpcaustralia.com.

The Role:

The CX Consultant at QPC Australia specialises in enhancing workforce engagement and productivity through the implementation and optimisation of Workforce Engagement Management (WEM) solutions. This role involves analysing workforce needs, designing tailored WEM strategies, and leveraging technology to improve employee engagement, satisfaction, and operational efficiency. The WEM Consultant works closely with Operations, and Solution Consultant teams to deploy effective WEM tools and practices that align with organisational goals and workforce expectations.

Key Responsibilities:

Conduct in-depth analysis of customer organisational workforce engagement challenges and requirements to develop customised WEM solutions.

Lead the implementation of WEM tools and platforms, ensuring seamless integration with existing systems and alignment with business processes.

Collaborate & educate operational leaders to develop and execute strategies that enhance workforce satisfaction, retention, and performance.

Monitor and evaluate the effectiveness of WEM initiatives, using analytics and feedback to drive continuous improvement.

Stay abreast of emerging trends, technologies, and best practices in workforce engagement and management to ensure the organisation remains competitive.

Facilitate change management processes to ensure smooth adoption of new WEM strategies and tools across the organisation.

Develop and maintain strong relationships with WEM technology vendors, ensuring the organisation benefits from the latest solutions and support.

Align with, prepare for & support customers with any published releases by technology vendors.

About You:

Experience with the Verint suite (preferred) or other WFM software.

Tertiary qualification in Human Resources, Business Administration, or a related field or equivalent experience.

Professional certification in workforce engagement, human resource management, or related disciplines is highly valued.

Minimum 5-years experience in a Workforce Management environment.

What We Offer:

A hybrid working environment.

Opportunities for collaborative problem-solving.

Support for ongoing learning and professional development.

Why Join QPC?

QPC is dedicated to keeping its employees engaged, challenged, and rewarded. As a small yet highly experienced team, we offer the perfect environment to expand your experience and grow your career. You'll work alongside some of the industry's best senior engineers and consultants, who are committed to helping you succeed and learn. We also invest in your education to ensure your knowledge and experience grow with your career.

Flexible Work Options:

Yes, once you achieve the appropriate level of platform knowledge, you can work from home two days a week.

QPC is an equal-opportunity employer and champions diversity. Don’t meet every single requirement? We still encourage you to apply and meet us for a chat! Join QPC Australia and be part of a team that's shaping the future of CX Technology and Solutions!