About Us

We’re a trusted name in automotive care, known for top-quality service and a fun, energetic workplace. We take pride in making car servicing a seamless, positive experience for our customers while creating a workplace where our team enjoys coming to work every day.

We’re looking for a Front Desk & Workshop Manager who is hands-on, highly organized, and ready to lead. This role requires a strong leader who can handle both front-of-house customer service and back-of-house workshop operations. If you love cars, enjoy working with people, and thrive in a fast-paced environment, this could be the perfect role for you!

📌 A Mechanic’s License is required for this role.

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What You’ll Be Doing

Front Desk & Customer Service:

Be the Face of the Shop – Greet customers, check them in, and ensure they have a smooth experience from start to finish.

Scheduling & Coordination – Manage bookings and optimize workflow for efficient workshop operations.

Customer Communication – Keep customers informed on their vehicle’s progress, explain repairs in simple terms, and handle follow-ups.

Sales & Invoicing – Provide accurate quotes, process payments, and upsell additional services where appropriate.

Customer Satisfaction – Ensure every customer leaves happy and encourage repeat business through outstanding service.

Workshop & Team Management:

Daily Workshop Oversight – Ensure mechanics have the tools and support needed to complete jobs efficiently.

Parts & Inventory Management – Maintain stock levels, order parts, and minimize downtime.

Health & Safety Compliance – Keep the workshop clean, organized, and fully compliant with safety regulations.

Quality Control – Inspect completed work for accuracy and uphold our high standards before returning vehicles to customers.

Team Leadership & Culture – Motivate, guide, and support the team, ensuring a productive and fun workplace environment.

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What We’re Looking For

Mechanic’s License (REQUIRED) – You must be a qualified mechanic to apply for this role.

Customer Service Rockstar – You have a natural ability to connect with people and keep customers happy.

Strong Organizational Skills – You can juggle multiple tasks, appointments, and mechanics’ workloads with ease.

Leadership & Team Management – You know how to motivate, coach, and lead a team to deliver high performance.

Problem-Solving Mindset – You stay calm under pressure, tackle challenges head-on, and keep things moving.

Tech-Savvy – Comfortable using booking software, invoicing systems, and basic computer programs.

Sales & Upselling – Confidently recommend services that will benefit the customer and their vehicl

Attention to Detail – From paperwork to quality control, you don’t miss a thing.

Experience in a Mechanic Shop – Prior experience in an automotive setting is essential to understanding the shop flow and expectations.

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Why Join Us?

Fun & Supportive Team – We work hard, but we also have a great time doing it.

Growth Opportunities – We provide ongoing training and career advancement opportunities.

Job Security – We’re a well-established shop with a strong customer base.

Competitive Pay & Perks – Enjoy great pay, a solid benefits package, and staff discounts on vehicle servicing.

A Culture You’ll Love – A positive, team-focused workplace where your contributions matter.

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How to Apply

If you’re a licensed mechanic with leadership skills and a passion for delivering top-tier service, we want to hear from you!

Email: [email protected]

Contact: 0426 969 435

Location: Newcastle, NSW

Join our team and be part of a fast-growing, high-energy workshop!