Our client, a leading specialist dental practice with three purpose-built locations, is seeking an experienced and motivated Front Office Manager to oversee and elevate operations and the patient experience across its multi-site operations. This is an exciting opportunity for a confident administrator to step into a key leadership role and work alongside a supportive part-time Practice Manager to ensure smooth, efficient, and patient-focused front office operations. This is a permanent, fulltime role.

About the Role
The successful candidate will be responsible for leading the front desk team, coordinating day-to-day workflows, and ensuring every patient interaction reflects the high clinical standards of the practice. This role plays a vital part in maintaining seamless communication, staff performance, and exceptional service delivery across all three locations.

Key Responsibilities

• Oversee front office operations and admin workflows across three specialist dental practices
• Lead, mentor, and coordinate the front desk team to deliver premium patient care
• Manage scheduling, appointment coordination, and front desk communications
• Handle patient feedback and complaints with professionalism and empathy
• Coordinate team rostering, training, and performance support
• Oversee financial transactions, including HICAPS, EFTPOS, billing, and reconciliation
• Ensure effective use of dental practice software and staff proficiency
• Maintain clear communication between admin, clinical staff, and leadership
• Liaise with vendors, suppliers, and service providers as required
• Support compliance with regulatory standards and internal policies

About You
The ideal candidate is confident, detail-oriented, and passionate about team leadership and exceptional patient care. You will be calm under pressure and capable of managing multiple priorities while creating a warm, welcoming front office environment.
Key requirements include:

• 3+ years of experience in dental practice administration/management (specialist experience is a plus)
• Previous leadership or coordination experience in a healthcare or dental setting
• Strong organisational and multitasking abilities
• Excellent communication and interpersonal skills
• Proficiency with dental software systems and HICAPS operations
• A collaborative, team-focused mindset
• A proactive, solutions-driven approach to problem-solving
• High standards of professionalism, service, and confidentiality

Applicants who meet most — but not all — criteria are encouraged to apply, as our client values potential and growth.

Why Work With Our Client?

• Join a respected and forward-thinking dental practice with a reputation for excellence
• Work closely with an experienced part-time Practice Manager in a supportive leadership model
• Play a central role in enhancing team culture and patient experience
• Be part of an inclusive, collaborative, and values-driven workplace
• Enjoy growth opportunities and contribute meaningfully to a thriving team