At Guzman y Gomez (GYG), we’re passionate about bringing authentic Mexican flavours to life and believe in the power of food to unite people. We are seeking a driven and dynamic Retail Manager (store manager) to join our team and lead the day-to-day operations of one of our vibrant restaurants. In this role, you will be responsible for maintaining operational excellence, fostering a high-performance team, and delivering exceptional customer experiences while upholding GYG’s commitment to quality and authenticity.

Key Responsibilities:

• Manage day to day running of the restaurant, ensuring all operations run smoothly and efficiently.
• Ensure that menu items are prepared and delivered in accordance with GYG’s food recipe and cooking guides.
• Manage inventory and maintain stock at sufficient levels to ensure all products are available to customers at all time.
• Hire, train, and motivate staff, fostering teamwork and alignment with workplace goals.
• Arranging the ordering and purchasing of goods and ingredients according to budget.
• Takes full ownership of the P&L including management of Cost of Goods Sold (COGS), Cost of Labour (COL), operating expenses and cash management.
• Ensure the correct use and maintenance of all equipment in accordance with GYG requirements and the manufacturer’s guidelines.
• Complete accurate financial and system reporting and provide results and feedback to the Culinary & Operations Coach/Franchisee.
• Maintain restaurant security to protect people and assets including updating of security codes and key logs.
• Effectively manage Local Area Marketing (LMA) initiatives to bring in new customers.
• Comply with all workplace health and safety procedures and practices accordance with GYG requirements and policies.

Skills & Experience:

• A minimum of Diploma qualification
• At least three years of experience as a store manager in a retail setting
• Strong financial and commercial acumen with a proven ability to identify and act on sales opportunities and P&L management strategies
• Previous success in meeting and exceeding KPI’s in a managerial role
• Proven track record of delivering outstanding customer service and enhancing the overall guest experience
• Exceptional interpersonal and communication skills

Why Join GYG?

• Flexible rosters and employment stability - talk to us about what work life balance means to you
• Opportunities for advancing your leadership abilities – level up to Area Management and beyond
• A comprehensive training program and support to set you up for success
• Heavily discounted GYG meals
• Free and comfortable GYG uniforms and exclusive merch
• Annual Restaurant Managers summit – enjoy days of connecting, networking and sharing with leaders from across the country!
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few
• The possibility of owning your own franchise or joining our corporate office in future

If you are a passionate leader with a love for food and a drive for success, we encourage you to apply and join us in delivering the GYG experience!