The Opportunity

CliniKids is The Kids Research Institute’s first team to integrate world class research with a clinical service. CliniKids is a unique integration of early intervention services, innovation, and research for children on the autism spectrum. Our mission is to support young children and their families to reach their full potential through the development and translation of cutting-edge evidence-based supports to fulfil our vision of all children on the autism spectrum growing into happy and healthy adults.

We currently have the opportunity for a Client Support Officer to join our growing team!

The Client Support Officer will provide high level client support and management ensuring the clinic focus is customer service orientated. This role will also provide administrative and diary management support to the clinical team composed of multidisciplinary allied health professionals.

Some of the responsibilities include:

Managing complex enquiries and direct complaints/feedback.

Onboarding of new clients for effective caseload management.

Effective management of electronic calendars, client appointments, client communications and service waitlist information.

Provide support and guidance in relation to funding parameters and treatment plan management.

Manage client payments and accounts.

This position will be offered on a part time (0.6 FTE) basis for 2 years. The successful candidate needs to be able to work across multiple sites; Subiaco and Joondalup, however the position is primarily based in Subiaco. The candidate must have their own mode of transport.

About You

The successful candidate will have the following skills/experience:

A minimum of 2 years’ experience in a similar client or customer facing role.

Exceptional level of customer care, administration, and organisational skills.

Skilled in electronic database management and Microsoft Office Suite, including Microsoft Excel.

Diary/appointment management on behalf of business professionals and/or allied health professionals.

Demonstrated ability to work independently, set priorities and manage large and varied workloads, while maintaining motivation under pressure.

Experience working with children and/or their family members, or in a similar client facing role.

The successful candidate will be asked to provide a Working with Children’s Check and NDIS Workers Screening Clearance prior to commencement.

We are driving inclusion and diversity as part of the way we work and embrace the diverse career and life experiences of our staff. If you meet a number of the requirements (and not all), we encourage you to submit your application. We also encourage you to address any career disruptions (if applicable) you may have had in your cover letter.

About Us

Our aim is to create a workplace where people are respected and encouraged to fulfil their potential. We encourage a workforce that is innovative, eager to acquire knowledge and enhance skills; we embrace all employee differences, foster a culture that supports diversity and inclusion, and are committed to providing reasonable accommodations where required.

Some of our staff benefits include:

Additional annual leave over Christmas and Easter.

Save on tax and increase your take home pay by salary packaging up to $15,899 of Living Expenses and up to $2,650 on Entertainment Benefits each FBT year.

World leader in child health research.

Early and Mid-Career Researcher Mentoring Program.

Various initiatives providing strategic support to researchers, including funding support.

Extensive health and wellbeing program with weekly events.

Flexible work options and hybrid working.

Modern offices and end of trip facilities, including sit to stand desks.

Access to Corporate Health Insurance.

Staff purchasing discounts including travel, IT Hardware and stationery.

How to Apply

If you think this is the right role and an exciting new challenge for you, please click on ‘Apply Now’ to navigate to our Career Site to view the Job Description and submit your application (covering letter and CV).

Your cover letter (no more than 2 pages) should specifically address your skills and experience outlined in the “About You” section above.

Applications will only be accepted through our career portal. If you are experiencing technical difficulties with our online portal, please direct your query to [email protected]
If you require reasonable accommodation in completing this application, please direct your inquiries to [email protected].

For more information about the role please contact Leah Meehan.

Contact Email: [email protected]

Closing Date: 09.05.2025 - The Kids Research Institute reserve the right to hire prior to the closing date.