Your Organisation

Ready to step into a role that is more than just customer service? At this powerhouse global organisation, excellence is the standard which has made them highly successful within the aerospace industry. With continued growth and a promotion creating a new opportunity, they are now looking for a dynamic Customer Service Representative to join their vibrant Queensland team based in Eagle Farm.

Your Role

Reporting to the Customer Service Manager, your days will be full of variety, problem-solving, and connection as you keep the wheels turning for customers and internal teams alike. Your duties will include the following.

• Manage positive communication with customers regarding engine part repairs, sales and servicing from start to finish, providing regular progress updates.
• Support the preparation and management of estimates, invoices, and sales-related documentation.
• Assist in financial analysis and cost tracking to support business decisions.
• Manage warranty processes and related administrative tasks.
• Collaborate with internal teams to produce reports and performance reviews.
• Contribute to the coordination of parts sales, repairs, and customer support activities.
• Serve as a primary contact for customer and internal inquiries.
• Maintain organised and up-to-date digital records and documentation.
• Communicate and coordinate effectively with cross-functional teams.
• Monitor departmental performance metrics and support continuous improvement efforts.
• Provide general support to ensure smooth daily operations of the department.

Your Profile

As a natural communicator with a proactive spirit and proven experience in customer service with keen attention to detail and exceptional estimating, costing and invoicing experience you will thrive in this position. With exceptional time management skills and the ability to prioritise consistently throughout your day, you will keep everything running smoothly for the team.

Ideally you will have

• a background in procurement within aerospace, defense, or engineering industries
• a customer first mindset, strong attention to detail and technical learning ability
• exceptional problem-solving skills
• intermediate to advanced MS Excel and office skills
• a team player attitude

If you are keen for a challenging and diverse role, within a respected global brand and meet the above criteria, please submit an application for review.

Apply Now
Please send your resume by clicking on the apply button.

Learn more about Woodforde Group and how we can help you:
https://woodfordegroup.com.au/

Woodforde Group is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
All employment is decided on the basis of qualifications, experience, merit and business needs. We encourage people of all ages, backgrounds, orientations and walks of life to apply and feel comfortable in their own skin.

Apply Now
Please send your resume by clicking on the apply button.

Learn more about Woodforde Group and how we can help you:
https://woodfordegroup.com.au/

Woodforde Group is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
All employment is decided on the basis of qualifications, experience, merit and business needs. We encourage people of all ages, backgrounds, orientations and walks of life to apply and feel comfortable in their own skin.