Our Client is a long established and reputable specialist practice dedicated to providing a high standard of medical care and customer service in a friendly and supportive work environment. The clinic is located in the Eastern Suburbs close to public transport.

This role is responsible for managing and supervising the front office staff and operations encompassing customer service, appointment book management, billings, receipting and administrative support for the specialists whilst delivering exceptional patient care.

Your responsibilities will include:

• Supervision of Receptionists
• Managing staff cover, roster & leave requests
• Maintaining knowledge of all front desk procedures & protocols
• Overseeing appointment book management for multiple doctors and clinical staff
• Ensuring front desk administration duties such as patient scheduling, confirmation of appointments, billings & receipting, data entry and Medicare batching are carried out promptly & accurately
• Overseeing billings processes including Medicare, Veteran Affairs, transcription services and other external service providers
• Maintaining adequate stock of office suppliers
• Overseeing payment reconciliation and banking
• Inducting and coordinating training of new & current staff
• Managing performance appraisals
• Managing of complaints & responses
• Maintaining patient database
• General IT maintenance
• Monitoring and maintaining compliance of policies, procedures and applicable regulations

To be successful in this role, you will have a friendly and professional manner with strong leadership skills. Previous medical practice experience is essential however full training with be provided in this clinic’s processes. Good computer skills including Excel and prior experience with a medical management system such as Genie is also required for the position. Additionally you will have a strong work ethic along with excellent communication skills.

This is a full-time permanent position 38 hours per week Monday to Friday and the salary guide is up to $90,000 + Superannuation dependent on experience.

For immediate consideration please forward your resume to Coadys Personnel via SEEK or visit our website at www.coadys.com.au

Please note only shortlisted candidates will be contacted