About the Role

As a member of the Quality Assurance team, assist in the delivery of the quality assurance program which supports the operational delivery of services to General Insurance and Care schemes.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• 17.5% annual leave loading
• icare day – access to an extra day’s leave
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same; as a Quality and Assurance Compliance Advisor you will:

• Assist implementation, analysis and reporting on General Insurance & Care quality assurance programs and activities ensuring compliance to NSW standards and guidelines.
• Lead and execute quality assurance services to GI & Care Schemes through developing, monitoring and testing performance against internal procedures, and relevant standards and guidelines.
• Make recommendations for improving business practices and activities for continuous improvement and compliance to procedures and relevant guidelines/standards.
• Collaborate with the General Insurance & Care quality assurance team in providing advice and guidance to business leaders on the quality assurance program results.
• Assist in drafting the quality assurance holistic and deep dive reviews of claims, complaints and call recordings.
• Actively participate in transformation activities providing quality assurance related services.
• Contribute to ongoing systems and data reporting development to support quality assurance activity.
• Develop and maintain strong working relationships with the broader Risk, Planning and Transformation team and other areas of the business to appropriately share information for efficient and effective operations.

Skills & Experience

• Broad range of experience developing and implementing quality assurance programs preferably in the personal injury sector.
• Occasional interstate travel and attendance at meetings and conferences, training and development events on evenings and weekends.
• Experience in relevant health or disability areas.
• Occasional interstate travel and attendance at meetings and conferences, training and development events on evenings and weekends.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted

• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.