The Organisation

Easy Care Gardening (ECG) is a non-for-profit organisation, operating since 1988 in Northern Sydney. ECG connects people in the community through gardening services, that assist people that are ageing to maintain and build their independence at home.

The Opportunity

The Client Services Officer is a at opportunity to be part of our team. The purpose of this role is to efficiently and accurately manage the scheduling and allocation of resources to ensure optimal coverage and operational efficiency across Easy Care Gardening (ECG) client services.

This role is critical in maintaining seamless workflow and service delivery across the organization by balancing volunteers and worker availability, skill sets, and organizational needs. The Client Services Officer will collaborate closely with various departments to develop, implement, and maintain effective rostering systems and processes, while adhering to organizational policies, and best practices in meeting Aged Care Quality Standards (ACQS).

Duties will include but not limited to:

Coordinate the rostering of new volunteers and workers for induction and orientation according to policy and direction.

Manage daily roster changes and ensure monthly roster projections, distribution, and publishing.

Reallocating shifts, managing planned and unplanned leave and exceptions

Ensuring financial processes and data entry are processed accurately within agreed timelines and compliance, legislative requirements are followed.

Receive and record phone calls and emails from staff, volunteers and clients regarding rostered shifts

Manage day-to-day administrative tasks such as filing, data entry, and correspondence

Assist in administration processes including billing, invoicing, along with managing base rosters within our Customer Relationship management database (Alchemy) as well as ongoing, long- and short-term rosters

We are looking for people who have:

Previous rostering experience

Previous Customer Service experience

An excellent attention to detail and working within time constraints

Effective communication skills (written & oral)

Effective Office skills and computer literacy

Why work for us:

ECG offers competitive salary with salary packaging options, increasing your take home pay

Meal entertainment lowers your taxable income & increases your take home pay

Novated leasing - lease a car and pay for all running costs out of your pre-taxed salary

This role is Monday to Friday business hours only, No weekend or public holiday work required

No after hours or on call required

Convenient location and parking available

An Employee Assistance Program offering free and confidential counselling and support.

All new members of our team will need to undertake a Police Check.

If this sounds like you, please Apply Now.

If you have further questions, please email: [email protected] using the subject line Client Services Officer via Seek

Easy Care Gardening is an equal opportunity employer.