Talent International is currently recruiting for a Client Service Officer x 6 to work for a NSW Government client based in Parramatta(on-site). This is a 3-month contract with a view to be extended. The role is paying $43.28 per hour + Super.

Hours - 7 hours per day, 35 hours per week

The primary purpose of the role
Works to support and provide oversight to privately appointed financial Managers (Private Managers) to understand their legal authority and obligations. The role provides information and advice to Private Managers regarding their role, financial decision making and the record keeping and reporting in relation to the finances being managed. This also includes the review of proposed decisions by a private manager, ensuring the decisions are made in the best interest of the person they support. The role independently manages a caseload and has a strong understanding of when to escalate a matter to the Senior Client Service Officer or the Principal Client Service Officer as appropriate.

Key accountabilities

• Initiate contact with newly appointed Private Managers, providing information on the steps and support that will be provided to assist them in their role as financial managers for the represented person who is subject to a financial order.
• Establish record-keeping on behalf of each privately managed customer, ensuring all information is obtained and stored securely.
• Assist Private Managers in the development of an action plan for their customer to identify immediate, medium and long-term financial needs.
• Maintain customer data bases and provide regular reports that inform trends, system issues and areas for improved services to Private Managers and customers.
• Actively listen to the concerns and enquiries of Private Managers, customers and stakeholders and work to resolve issues across the different business streams.
• Work closely with staff from the client's divisions to achieve quality outcomes focused on customer need, that align to client's Customer Excellence Principles.
• Escalate complex matters and substantial complaints to the Senior Client Service Officer or Principal Client Service Officer, as required.
• Exemplify high performance through role modelling the client's values and behaviours. Exemplify high performance through role modelling the client's Customer Excellence Principles, values and behaviours.

Essential requirements

• Willingness to be a part of a rotating phone roster shared on an equitable basis covering morning and afternoon shifts (between the hours of 9.00 am to 5.00 pm, Monday to Friday).
• Willingness to have phone calls and team email accounts monitored for quality assurance and training purposes, and to participate in one-to-one review sessions for calls and emails.
• Understanding of the client's key services and customer base, including experience working and/or supporting people with disability, vulnerable or older people.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 02 8240 9596 / [email protected] for a confidential discussion.