At Young Mindz, we’re passionate about empowering Australians with disabilities to live fulfilling, independent lives. As a nationwide NDIS provider, we deliver top-tier services like Supported Independent Living (SIL), disability support work, and short-term accommodation. Our goal is to provide personalised support to help individuals thrive emotionally, psychologically, and socially, with a focus on mindfulness, self-care, and community participation.

About the Role

The Team Leader – Scheduling and Service Coordination is responsible for leading a team of Disability Support Workers to deliver quality, person-centred services while managing rostering and operational coordination. This role ensures efficient workforce planning, compliance with standards, and delivery of holistic supports aligned with individual needs.

Key accountabilities include:

Leadership and Team Management

Provide leadership and inspiration to team members delivering disability support services.

Deliver daily supervision and annual performance reviews for direct reports.

Facilitate staff training and professional development in collaboration with leadership.

Guide the team through incidents, emergencies, and unexpected changes with a calm and solution-oriented approach.

Ensure all team members operate within budget, safety, and compliance guidelines.

Lead team meetings, maintain a culture of accountability, and foster continuous improvement.

Scheduling and Service Coordination

Develop and maintain efficient, person-centred rosters that balance client needs, travel time, and workforce capacity.

Manage changes to rosters due to staff leave, availability, or service requests.

Liaise with clients, carers, and internal stakeholders to confirm availability and ensure sustainable support arrangements.

Monitor and proactively resolve scheduling conflicts, gaps in service, and resourcing challenges.

Finalise and publish rosters within deadlines, ensuring contracted hours, breaks, and award conditions are met.

Support the onboarding and orientation of new team members through roster integration and scheduling processes.

Quality, Risk, and Compliance

Participate in quality assurance, audits, and risk management activities including the maintenance of risk registers.

Support and implement emergency and incident response procedures.

Contribute to policy development, system improvements, and service evaluations.

Ensure all scheduling processes comply with relevant legislation, awards, and funding requirements.

About You

At the heart of this role is a commitment to being person-centred, honest, transparent, caring and kind in all interactions. You will be dedicated to understanding and supporting each individual’s unique needs while fostering an environment of trust and respect.

Minimum 3 years’ experience in rostering, scheduling or workforce coordination

Experience in team leadership within the human services sector

Strong organisational and time management skills

Proficient in the scheduling platform Shiftcare and Microsoft Office Suite

Excellent communication and problem-solving skills

Sound knowledge of geographic regions (for travel planning)

Cert IV in Mental Health or equivalent (desirable)

NDIS Worker Screening Check, Working with Children Check, and current First Aid and CPR, Current Open Drivers Licence and fully insured vehicle.

Why Join Us?

At Young Mindz, you will be part of a supportive, empowering team dedicated to enhancing participants' well-being and fostering their independence. If you’re ready to make a meaningful impact, we invite you to bring your passion and leadership to our team.

Together, we can create a brighter future and help individuals live their best lives!

For more information, please contact us at careers@youngmindz.com.au or call 1300 356 395.