Highlights

Permanent Full-time role. Monday to Friday - 35 hour working week.

Enjoy non-for-profit salary packaging up to $15,900 per year of your salary tax free plus an additional $2500 for meals, entertainment and accommodation.

Work with an experienced and collaborative team.

Access Health and Wellbeing programs including Employee Assistance Program- free confidential support for your family

Paid Parental leave program and other great employee benefits

Great brand new office location, close to public transport

About the Income Recovery Officer role and about you

We have an exciting opportunity for an Income Recovery Officer to join our Customers - Services team on a full-time, permanent basis. This role will be based between our Liverpool and Bonnyrigg offices willingness to travel across other SGCH offices where required.

As an Income Recovery Officer, you are customer service focused, supporting tenants to sustain their social housing tenancy by keeping on top of their rent payments and managing their debt. You work proactively with tenants who are behind in their rent payments or have accrued other debts to address the issues as soon as possible and more broadly assist tenants to link to services to support them to manage their finances and bill payments.

This role plays an important part of our early intervention approach to support vulnerable people and households to sustain their housing. You work as part of team of dedicated SGCH team members and partner organisations to with a shared purpose to improve outcome for tenants and social housing communities. To succeed in this role you will have a strong understanding of the NSW Residential Tenancies Act, excellent communication and influencing ability, and a passion to support the customers to sustain their tenancies.

If this sounds like you, please head to our website https://www.sgch.com.au/join-our-team/ to download the full position description for further details on the role and what’s on offer.

How to apply

To apply for this role please click Quick Apply and submit a cover letter addressing the essential criteria as below (no more than 2 pages) and your up-to-date CV by 9.00 am, Friday 09 May 2025:

Experience working with individuals from diverse backgrounds and cultures

Understanding of NSW Residential Tenancies Act 2010

Understanding of support service system

Current NSW driving license

The recruitment process may include interviews and other forms of skills and behavioural assessments. The appointment of a suitable candidate will be subject to pre-employment screening which may include reference checks, a National Police Check, Health Assessment, etc.

Please note we may establish a Talent Pool from this process.

What we do

As a Tier 1 provider under the National Regulatory System for Community Housing, SGCH offers subsidised rental housing for people on low to moderate incomes. We are a profit-for-purpose organisation that receives income from rent and reinvests it to deliver maintenance services and increase the supply of social and affordable housing. We balance business acumen with a social heart, strive for operational excellence and foster continuous learning and growth. We embody our ETHIC values and nurture a culture of kindness, respect, and teamwork to drive our mission to provide sustainable, safe, and affordable housing for all.

SGCH is an Equal Opportunity employer. Diversity makes us stronger and we want an organisation that reflects the communities we serve.