Roles and Responsibilities -

Accept new jobs, triage claim and arrange site attendance within supplier KPI’s

Data entry to Job Management Systems

Arrange any Make Safe contractor calls/process work orders

Contact insured and process documentation for approved works, client/insured queries

Upload contractor make safe and specialist reports to supplier portals and Prime

Respond to supplier communications where relevant, providing customer service and resolution focus at all times

Reconcile contractor invoices

Monitor OHS and contractor compliance

Provide assistance to support Supervisors

Assess KPI Quarterly results for discrepancies and improvement opportunities

Key Capabilities-

Excellent customer service skills for both verbal and written correspondence

Empathetic and professional, ability to understand varied customer needs and willingness to own and seek resolution in a timely manner

Ability to organise works loads, pivot and prioritise tasks when needed during times of high volume claims and make safe needs

Pro actively monitor supplier portals, internal systems, supplier and customer needs, KPI's

Ability to build relationships with our internal and external teams

Proven experience within the Insurance Industry

Experience working with the Prime Job Management System is essential