Level 1 & 2 Helpdesk Engineers - 2 Positions available.

$60k-$70k plus Super.

Western Suburbs Location

Opportunities to join this established managed services group do not come around every day, so when they do, sit up and take notice!

What you'll be doing

Managing support tickets via our ticketing system.

L1 & 2 related remediation actions in response to telephone and email user requests for system changes, errors, problems and incidents.

Escalations contact for the resolution of issues with third party applications and liaising with third party software vendors

Utilising our remote tools for proactive maintenance tasks surrounding servers, networking, backups and monitoring of automated alerts

Office 365 administration. Creating new users, group policies, security groups, permissions

Email setup, changes and troubleshooting

OneDrive and Sharepoint setup and troubleshooting

Administer servers, laptop and desktop computers, software deployment, security updates and patches

Candidates will ideally have implementation, configuration, troubleshooting and migration experience with:

Windows Server, Active Directory and Exchange

Microsoft 365 Core Apps (Exchange Online, Office Online, Teams, SharePoint Online)

Microsoft 365 Security and Compliance

Microsoft Azure

VMware/Hyper-V Virtual Environment

Microsoft Certification

Australian citizenship or permanent residency is essential.

In return for your hard work and dedication, you will be part of a close knit, family friendly team who will provide you with ongoing support and assistance. You will also receive an excellent salary package, comprising of a base salary, superannuation and regular performance reviews. Excellent office facilities await you in Melbourne's western suburbs with free parking.

So if this opportunity is of interest apply today via Seek or alternatively email your CV to: [email protected]