The Company

Based in Brendale, we are recruiting for a Service Desk Technician (Level 1) and Service Desk Engineer (Level 2) to join our Service Desk team, providing 1st and 2nd level IT support

We provide a dynamic work environment and are committed to the growth and development of everyone working on the team.

At Network Technologies Queensland you would be part of an innovative team striving to deliver our services and solutions for clients across a wide breadth of industries.

Experience

Ideally, you will have 2+ years work experience in a similar position.

Essential Technical Requirements:

Prior experience with an MSP supporting any of the following technologies will be highly regarded:

Desktop and Server Operating Systems

Workstation (Laptop, Desktop, Mobility devices)

Server (Physical and Virtual)

Active Directory, DNS, DHCP

Mail Servers, Office 365, Sharepoint

General Networking (understanding of routers, switches, wireless)

Phone System Support - 3CX

Essential Skills:

Ideally field experience and client facing history

Excellent communications skills, verbal and written

Excellent documentation skills including formatting and presentation

Ability to multi-task, prioritise and problem solve

A solid work ethic and the desire to learn and develop

Drivers License

The Role

Installing, supporting and maintaining desktops, notebooks and mobile devices

Installing, supporting and maintaining server hardware and software infrastructure

Installing, supporting and maintaining IP PBX systems and handsets

Remote and Onsite support

Identifying appropriate components, hardware and software to be recommended to the client

Preparing documentation and presenting progress reports to customers

Other projects and duties as assigned

To express your interest in this role please send your resume with cover letter detailing your experience and desire for the role.

Entry level applicants without prior experience are encouraged to apply.

Prior Applicants & recruitment agencies need not apply.