Role purpose

CQID is seeking multiple applications for the Practice Development Manager positions within the organisation. (The office location is negotiable)

The successful candidate will support CQID’s strategic goals of best practice and innovative alignment with progressive government reforms by effectively leading the professional practice within a specific portfolio of programs and services across the CQID service footprint.

Practice Development Managers lead a culture of compliance, high quality practice and performance consistency by providing expert advice, resources and training to Service Managers and practitioners.

This role requires travel within the CQID service delivery area, with the base location negotiable.

Key Responsibilities and Duties

• Facilitate and deliver best practice and evidence-based service models to support clinical and care governance and position CQID as industry leader
• Contribute to the development and design of evidence informed, client centred frameworks, practice models and policy directions to respond to identified client and sector needs and legislative/regulatory frameworks and reforms.
• Partner with Practice Development team members and Service Managers to translate frameworks, policies and guidelines into practice with the adoption of consistent standards, processes and systems in line with regulatory frameworks and reform agendas.
• Develop, implement, review and continuously improve practice manuals, policies and procedures to support and ensure high quality service delivery.
• Monitor and review compliance and performance and provide professional partner-focused facilitation, expertise and accountability to the Service Managers to support the implementation of initiatives to improve outcomes for clients.
• Proactively lead quality assurance and improvement and learning and development to inform, enhance and strengthen clinical and care governance capability, organisational practices and systems.
• Create a culture that is client focused, productive, professional, collaborative and flexible.

• Evaluate service delivery and provide regular written progress and issues reports and expert advice to the General Manager Social Services
• Mentor and develop the practice skills and knowledge of staff and provide ongoing professional development.
• Establish enduring productive partnerships with regulatory bodies, the community and other government and non-government sectors.
• At all times work within CQID’s Workplace Health & Safety Policies and Procedures.
• Any other responsibilities as directed by the General Manager of Social Services.

Qualifications and experience

To be successful in this role you will need to demonstrate capability in the following areas:

• Aboriginal or Torres Strait Islander Heritage and connection to community and culture (non-Indigenous candidates will be considered if there are no suitable Indigenous candidates)
• Experience in Youth Justice and Youth Support Services
• Experience in Therapeutic and Clinical Services
• Experience in Child Protection, including family and child specific service models i.e., residential OOHC and SILS.
• Relevant tertiary qualification and 5+ years successive relevant experience, or an equivalent combination of relevant skills, knowledge and experience in Human Services
• Demonstrated awareness and understanding of complex challenges and key issues facing Aboriginal and Torres Strait Islander people and communities.
• An effective team member and subject matter expert, with recency of practice and advanced skills, experience and expertise relevant to portfolio.
• Demonstrated understanding of HSQS and ISO Quality Assurance systems and in-depth understanding of government, legislation and the reform agenda.
• Demonstrated experience in developing, implementing, and improving service practice and processes across multiple sites.
• Leadership and change management capability and capacity to motivate and inspire excellence in teams and individuals.
• Strong relationship building and influencing skills and ability to develop, maintain and enhance constructive and collaborative relationships and networks with internal and external stakeholders.
• You exercise high quality professional judgement, ensuring decisions are based on sound evidence and take personal responsibility for delivering quality outcomes while maintaining professional behaviour in a challenging and complex environment.
• You confidently present complex information and concepts clearly, succinctly, and sensitively, both orally and in writing particularly when faced with challenging circumstances;
• You understand the organisational goals and recognise how your role contributes to creating change.