COMPANY:

This company is an established and growing Technology company with multiple office locations across Australia.

They offer IT Managed & Professional Services, Voice, Mobility, Internet & Network, and Cybersecurity solutions to customers in the SMB and mid-market space.

On offer:

• Internal Career path and professional development opportunities.
• Friendly and motivated team with a flat structure.
• Fast-paced environment in an established yet growing business.
• Continuous learning and exposure to modern cloud technologies (AWS, Azure, GCP).

ROLE SNAPSHOT:

As the IT Field Technician you'll be providing onsite support & troubleshooting to various client sites across Sydney.

It's a highly varied role ranging from general onsite Desktop Support through to project work including desktop, server, network, infrastructure and application deployments.

A company vehicle is generally available for travel to client sites.

Key elements of the role include:

• Attend client sites as required, ad hoc or scheduled.
• Provide onsite IT Support to clients to diagnose, troubleshoot, and resolve a broad range of technical issues across desktop hardware/software and network/server devices.
• Collaborate with internal IT teams to resolve complex technical issues.
• Take ownership of issues through the entire process whilst maintaining a high level of communication and attention to detail.
• Contribute to knowledge base articles (KBAs).
• Involvement in paid on-call afterhours support and overtime when required.
• Full time onsite role.

REQUIRED EXPERIENCE / KNOWLEDGE / BACKGROUND / QUALITIES:

Suitable for a highly personable Desktop / IT Support professional with proven experienced providing in-person technical support.

Ideal for someone hands-on who does not want a 'desk job' and enjoys the variety of onsite field work where no 2 days are the same.

The following is required:

• Proven in-person IT Support experience across desktop hardware/software, mobility, VC/AV, and network devices.
• Competent Microsoft 365 support experience (including AD, Exchange, Teams, SharePoint etc).
• Able to work independently + with others in a flexible/adaptable manner.
• Display logical troubleshooting + problem-solving abilities.
• Professional presentation with excellent people skills & customer service abilities.
• IT MSP experience and ITIL knowledge is advantageous.
• Interest + ability to operate in a field role traveling to multiple client sites.
• Full driver's license.

This is a full-time permanent role located in near Macquarie Park (while travelling to client sites) and is offering up to $80,000 +super.

*Please note, full permanent Australian working rights are required to be considered for this position, and successful applicants will be contacted.

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