Who we are

Do you hate working on Exchange servers or outdated technology? We do too!

Here at Connected Platforms, we are a customer service and solution-focused company. We focus on standard alignment solutions for all clients. This means we don't have any Exchange servers; in fact, we migrate our clients to cloud solutions when we can.

We are a growing medium-sized MSP based in Fortitude Valley. Currently, we're working towards growth for our clients, employees and the company. If you're looking for somewhere to advance your career and enjoy the journey, please apply.

About the Position

We are seeking a Level 2 Escalation Technician to join our service desk team. We're looking for someone who;

Is customer service-focused (not afraid to get on the phone with a client).

Has great technical knowledge (certificates, and is knowledge hungry)

Has great troubleshooting skills (doesn't miss the basics, solves quickly)

Has more than 2 years of experience in an MSP (knows the industry)

Is experienced in Microsoft Azure and cloud infrastructure (certified is preferable)

What does the role look like

You will be working within a team of five to provide day-to-day support and guidance to our awesome clients by phone and email.

Responsibilities

Advanced troubleshooting

Major incident management

Escalated onsite service

Proactive maintenance

Project Assistance

Documenting and maintaining accurate records of client interactions and solutions provided

Support and upskill of Level 1 Triage Technicians

Why Join Us

We believe that our team's success starts with prioritising their well-being, encouraging open feedback, and fostering continuous growth. Our benefits are designed to support these values, ensuring that every team member thrives and reaches their full potential.

Monthly RDO - Each month you get a rostered day off

Gym Membership Reimbursement - We'll reimburse your gym membership up to a certain cost

Monthly Team-Building Events - From Go-Karting, to Dinners, and Trivia

Incentivised Customer Satisfaction Program - You get paid for positive feedback

Incentivised Professional Upskill Program - We'll pay you to upskill and cover the training costs

Aligned Client Technology Stack - Our technology is easy to learn and master

Our technology Stack

It's always beneficial if you have experience or, even better, certificates in our stack.

Microsoft 365 Suite

ConnectWise Manage

Connect Wise Control

Datto RMM

ITGlue Documentation

Ubiquiti Networking

Defender Antivirus

WatchGuard Fireboxes

3CX Phone Systems

Rewst Automation