Company Profile

RODIN Business Solutions has served the needs of small to medium businesses since 1993 and provides a wide range of IT services and technologies. We are privately owned, growing, and always seeking talented and enthusiastic people.

Our core service categories include Managed IT, Cyber Security, IP Based Voice, and Managed Print, offering a range of solutions in each area.

We pride ourselves on aligning to our core values, being driven, honesty, taking pride in their work and being a team player!

Are you an experienced and skilled technician looking for a challenge? We have a position available on our Help Desk team as a senior L3 engineer, based out of our Parramatta office.

About The Role

We are seeking an experienced technician to join our Help Desk technical team. Reporting to the Service Delivery Manager, the candidate will need strong interpersonal skills, and have the following key responsibilities:

You will utilize the latest MSP tools available and work with members of your team, while providing excellent support to customers.

You will be trained and have exposure to a large number of technologies and products.

The Successful Applicant

Expert problem-solving skills.

Expert knowledge of supporting Windows Desktop operating systems (7-11).

Good knowledge of managing Windows Server operating systems (2016-2022).

Expert knowledge of managing Active Directory user accounts and groups.

Good knowledge of managing user accounts on Microsoft Exchange systems (Exchange Online/On-Premises 2010-2019).

Good knowledge of managing Office 365 tenants.

Experience in network concepts and managing network equipment such as switches, firewalls, wireless access points, etc.

Experience in Backup and Disaster Recovery Systems.

The ability to handle escalation scenarios and manage customer expectations.

Will have good presentation, communication and phone skills.

Will be self-motivated and able to work as part of a team.

Will have a valid driver's license and the legal right to work in Australia.

Personal Attributes

Will have a minimum of 4 years technical experience working for a Managed Service Provider or similar role.

Will have relevant technical qualifications or equivalent experience and skill.

Will take pride in the quality of their work and be able to demonstrate a high level of performance in prior technical roles.

Be reliable, punctual, well organised and presented.

Has desire to work within a growing business and be rewarded for their success.

Experience in MSP tools preferred but not required.

A valid NSW driver’s license and your own roadworthy vehicle

Current Microsoft 365/Azure certifications - desirable

Exceptional communication

Exceptional attention to detail, time management skills

Ability to work autonomously and within a team

Eager to continuously grow and improve technical skills

The Rewards

40 hours per week (8-hour shifts) Monday to Friday + paid overtime/after hours
Flexibility to work from home at agreed times
An attractive salary package tied to ability and performance
Opportunity to be part of the company quarterly bonus rewards program
A company mobile phone & laptop
Professional development assistance - ongoing training around and industry certifications
Exposure to a multitude of sites and network environments/technologies within SME, Enterprise
Great team environment and culture
Work-life balance flexibility (WFH, office, client sites)
Employee mentoring program
Maternity leave/Parental leave

Work Authorisation: Australia (Required)

Expected Start Date: ASAP