The Company

Bring your energy and people skills to a dynamic sales team in a global, fast-paced environment!

An exciting opportunity is available for a motivated and customer focused Customer Service Representative to join a leading business in the industrial sector.
Based in Smithfield you’ll be part of a supportive, close-knit team that values communication, initiative, and a genuine passion for helping people.

If you’re someone who thrives on building strong relationships, solving problems, and being the go-to person for your customers, this role is made for you.

The Position

• Be the first point of contact for customers; answering phone and email enquiries with professionalism and warmth
• Process and manage customer orders accurately via our internal system
• Handle customer queries and provide updates
• Work closely with our sales, warehouse, production, and accounts teams to ensure smooth and timely delivery
• Monitor stock levels and communicate ETA and availability clearly
• Support the sales team with admin tasks including account setup and compliance requirements

Key Responsibilities

• Strong customer service skills
• A friendly, confident phone manner and a positive attitude
• Attention to detail and solid organisation skills
• Ability to work under pressure and juggle multiple priorities
• A team player who’s also self motivated and proactive
• Tech-savvy familiar with MS Office and experience with Oracle or similar is a bonus
• Experience in an industrial or technical customer service environment is highly regarded

The Candidate

• Proven experience in a customer service, sales support, or order processing role
• Strong problem solving skills and the ability to de-escalate and resolve customer concerns efficiently and professionally
• Exceptional communication and interpersonal skills, with a genuine customer-first mindset
• Ability to stay organised and meet deadlines in a fast paced, high volume environment
• A proactive attitude, with an eye for identifying areas for improvement and a willingness to suggest and implement changes

The Benefits

• Free on-site parking
• Be part of a global brand with a strong local team
• Enjoy a supportive, energetic workplace culture
• Build long-term relationships with customers and internal teams
• Get hands-on with a variety of tasks - no two days are the same!
• Great career growth and development