The roles’ duties and responsibilities include:

Business Planning

• Determining annual business goals in consultation with the Principal GP.

• Developing and implementing strategies for achievement of practice goals.

• Preparing budgets and business plans around the goals.

• Providing regular reports on business performance in relation to the budgets,

business plans, and business goals.

Risk Assessment and Management

• Undertaking regular risk assessments in the areas of financial services,

human resources, facilities, clinical services and patient services.

• Reviewing all significant events/incidents, near misses or mistakes in

accordance with practice procedures and in consultation with the Practice

Principal(s) where required.

• Maintaining responsibility for handling all internally or externally generated

grievances to resolution.

• Developing and maintaining the practice’s emergency response plan.

Human Resources

• Recruitment, development and management of non-clinical practice staff to

ensure high performance and continuing professional improvement.

• Leadership and management including team building, delegation of tasks and

conflict resolution.

• Administering payroll to ensure both employee and employer interests are

protected, tax/superannuation obligations are met and records are

maintained.

Quality Improvement Leadership

• Taking leadership in reviewing and improving practice systems to ensure

smooth and efficient functioning, high quality services and continuous

improvement.

• Actively encouraging engagement and participation of other members of the

practice team in quality improvement opportunities.

• Maintain a quality improvement plan that is regularly reviewed and feedback

presented to the practice team.

Finances

• Maintaining and controlling debtors, creditors and general ledger to ensure

maximum profitability and cash flow and compliance with all taxation, record

keeping and other statutory requirements.

• Preparing financial reports and taxation records and liaising with external

accountant as required.

Equipment and Software and Data Security

• Maintaining primary responsibility for the practice’s electronic systems and

computer security, in consultation with our external IT contractor, including:

o Maintaining computer hardware and software

o Scheduling maintenance and upgrades of equipment

o Educating the practice team about data security and the need to follow

the practice’s security protocols and policies

o Monitoring all members of the practice team to ensure they are

following the practice’s security protocols and policies.

• Preparing recommendations and arranging finance for purchase of capital

equipment.

Compliance

• Maintaining awareness of current and new legislation to ensure the practice is

complying with all statutory and regulatory obligations including industrial and

employment law, workplace health and safety requirements, privacy

obligations and taxation responsibilities.

• Ensuring relevant personnel are kept informed and changes are made to

systems and procedures as required.

• Ensuring the practice complies with all contractual obligations.

The successful candidate will have the following:

• Demonstrated experience in a Health Practice Manager role.

• Demonstrated patient-focused approach in service provision with genuine

empathy and interest in their needs.

• Excellent interpersonal and communication skills, both written and verbal.

• Always be well-presented, friendly, courteous and obliging.

• Represent the practice in a confident and positive manner at all times.

• Undertake all duties in a diligent manner, with honesty and integrity.

• Maintain absolute confidentiality regarding patient and practice information.

• Have a vigilant attitude to accuracy, being prepared to double check as

necessary.

• Ability to work cooperatively and independently.

• Ability to prioritise and organise, with attention to detail.

• Demonstrated commitment to ongoing professional development.