About Us

AllSealedWA is a WA-based company specializing in re-grouting leaking showers, balconies, tiling, and waterproofing. We pride ourselves on delivering exceptional service with a focus on quality workmanship and customer satisfaction. As a growing business, we are committed to fostering a supportive, engaging environment where every team member can thrive.

Join Our Dynamic Team as a Customer Service and Administration Officer!

We are looking for an experienced, motivated, and energetic individual to join our team as a Customer Service and Administration Officer. If you're passionate about customer service and administrative work and enjoy working in a fast-paced, collaborative environment, we want to hear from you!

In this role, you’ll be an integral part of our operations, working closely with clients, technicians, and our sales team to ensure seamless service delivery. If you have excellent communication skills, a keen eye for detail, and thrive in a busy environment, we want to hear from you!

Key Responsibilities:

Provide exceptional customer service, addressing client enquiries and concerns with professionalism and efficiency

Answering incoming calls

Responding to emails & enquiries with urgency

High end data entry of clients & services using SimPRO

Assist with daily coordination of the companies operations including scheduling, through our CRM system - SimPRO and ensure it all runs smoothly

Coordinate and schedule all appointments for our Consultants and Technicians

Manage high-volume data entry (SimPRO) accurately and efficiently

Support our Sales Consultant Team with various tasks

Process customer payments

Assist with general office duties to support daily operations

What We’re Looking For:

Outstanding customer service skills and a friendly, professional demeanour

A proactive "can-do" attitude with a strong work ethic

Ability to stay organized and manage multiple tasks in a fast-paced environment

Attention to detail and excellent communication skills (both written and verbal)

Experience with scheduling and prioritizing tasks

Ability to build strong customer relationships and provide exceptional service

Accuracy in data entry and typing skills

Experience with SimPRO Software is highly advantageous

A great team player who embodies our company values and goes above and beyond

What We Offer:

A positive, supportive and collaborative Team environment

Full training to set you up for success in your role

Employee recognition and Team events

Full-time hours (Monday to Friday) at our Canning Vale office

Job Stability

Ready to Take the Next Step in Your Career?

If you’re ready to make an impact and thrive in a role where no two days are the same, we want to hear from you! Apply today and start your exciting new journey with us.

Please note: Only shortlisted candidates will be contacted for an interview.