Solution Train Engineer

• Employment Type: Ongoing (x1 role)
• Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)
• Grade: Clerk 11/12
• Salary Range: $145,378 - $168,130 base salary dependent on experience, plus 11.5% superannuation

Who we are :

The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy.

The opportunity
We are excited to be inviting applications for the opportunity of Solution Train Engineer for Government Technology Platforms, within Digital NSW as it transforms to become the state's trusted partner to enable accessible and secure digital platforms and services for the citizens and business of NSW.

In this role you lead, coach and support the efficient development of a group portfolio of all-of-government platforms, products and services (Solution Train) ensuring the optimisation and consistent application of agile practices that maximise stakeholder and customer value, and support customer-centric outcomes across delivery teams.

Day to Day Responsibilities

• Operate as a servant leader supporting up to 3 Agile Release Train, the STE works across the organisation to removal of delivery impediments and proactively manage dependencies
• Supporting the prioritisation of the Solution Train to priorities backlog ensures highest value is achieved within a delivery interval
• Facilitation of ceremonies to ensure alignment across all delivery teams operating on either a single or multiple inter-connect platforms
• Working with RTE's across the organisation to ensure dependencies are managed and overall organisation goals are achieved

What you will bring to this role

• Substantial experience in leading in product-oriented contexts, including driving process, system, craft and culture improvements to improve product team productivity and effectiveness
• Demonstrated experience working in an agile environment, values, principles and practices of Lean methodology, and Human-Centred Design
• Extensive experience in embedding team self organising practices for Continuous Improvement of ART Team Ways of Working
• Extensive Knowledge and experience managing teams in a Scaled Agile Framework (SAFe) environment.
• Experience in building and maintaining stakeholder relationships to achieve effective delivery management of cross team dependencies
• Experience with identifying and implementing effective risk and issue mitigation strategies including factoring balance of value to effort across portfolio teams
• Experience with implementation of effective ART Governance Models
• Experience with establishing methods to assess, track and remediate areas impacting Portfolio Health
• Demonstrated experience in aligning multiple product teams to deliver against shared outcomes effectively and efficiently

Essential requirements

• SAFe SPC or equivalent accreditation with 3+ years experience as a Solution / Release Train Engineer highly desired
• Appointment and ongoing assignment may be subject to restrictions and the satisfactory participation in mandatory pre-employment and ongoing probity screening, in accordance with relevant Legislation and/or related policies.

To Apply

Click the link to submit your application. Please attach your resume and a cover letter that responds to the two targeted questions in the job ad, demonstrating how your skills and experience align with the role.

Question 1: Give an example of how you have promoted a sense of purpose and enabled others to understand the links between government sector outcomes and organisational goals.
Question 2: Select a recent business priority change that you needed to implement in a tight time frame. Outline the priority change, your approach to it and the end result.AI Statement

The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/artificial-intelligence/generative-ai-basic-guidance

GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should be used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.

Salary Grade 11/12, with the base salary for this role starting at $145,378 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Sujatha Sankaran Kutty via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday, 28th of April 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

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Information on adjustments available for the recruitment process