Empower clients to achieve their health goals through exceptional experiences and meaningful connections.
About Rebound Health:

Rebound Health is a multidisciplinary allied health clinic where clients can seamlessly access multiple services under one roof. We pride ourselves on our professional yet relaxed environment, where every client feels calm, supported, and truly heard. Our mission is to create meaningful impacts in the lives of our clients and the community.

The Role:
As our Receptionist & Client Experience Consultant, you’ll be the first point of contact for potential clients and a key driver of our growth through building relationships, converting leads, and enhancing the client journey.

This role is for Monday, Tuesday & Thursday, with hours to be negotiated (and can be flexible)

What you’ll do:

• Respond promptly and warmly to inbound leads via phone, email, and online platforms.
• Build trust with prospective clients by understanding their health goals and clearly explaining how our services can meet their needs.
• Proactively follow up with leads to convert enquiries into bookings.

• Lead Conversion:

• Acknowledge and thank referrers (e.g., GPs, support coordinators) for their referrals in a timely and professional manner.
• Maintain strong relationships with referrers through and meaningful engagement activities.
• Actively identify opportunities to grow referral networks.

• Referrer Acknowledgement & Engagement:

• Welcome clients warmly in-person and virtually, ensuring every interaction reflects our values of care and professionalism.
• Coordinate with practitioners to provide a seamless experience for clients accessing multiple services.
• Handle client enquiries and feedback with empathy, ensuring resolution is both timely and satisfactory.

• Client Experience:

• Maintain accurate records of client interactions, leads, and referrer updates in our CRM system.
• Collaborate with the clinical and reception teams to ensure smooth workflows and minimise gaps in communication.

• Administration & Coordination:

About You:

• You have experience in sales, client service, or community engagement—ideally in health, wellness, or allied health settings.
• You’re a people person who thrives on connecting with others and creating positive, lasting impressions.
• You’re goal-driven with a natural ability to inspire confidence and action in others.
• You have exceptional communication skills, are empathetic, and can navigate conversations with ease.
• You’re highly organised, adaptable, and comfortable with multitasking in a busy environment.
• A background in healthcare or an understanding of NDIS processes is a bonus (but not essential).

What’s in it for you?

• Be part of a supportive, values-driven team making meaningful impacts in the community.
• Ongoing professional development to grow your skills in client engagement and healthcare.
• Access to Rebound Health’s state-of-the-art facilities.
• Competitive remuneration package.