Do you want to work for a values-based, emergency service organisation that puts the community at the centre of everything we do?

We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.

With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.

To learn more about the Country Fire Authority (CFA), we invite you to visit our About Us page.

About the Role

Are you experienced in developing practical solutions aligned with business needs and managing complex risks? Do you have a hands-on approach to coaching others through interpersonal challenges and conflict? If so, this could be your ideal next career move. Bring your expertise in interpersonal resolution, risk management, and people support to a dynamic new role.

CFA is currently recruiting for two Resolution Support Partner (RSP) roles — a unique opportunity to join our People Experience team and make a meaningful impact across the organisation.

In this role, you'll work closely with leaders and internal specialists to address complex, people-related matters, encouraging early intervention and effective resolution. You'll assess complaints, provide preliminary views, and manage fair investigations, this can include conducting investigations, obtaining witness statements and collating evidence, as well as Case Managing matters. You'll also support local resolution efforts through coaching, issue exploration, and facilitation of agreed outcomes.

With a strong focus on governance, the RSP role ensures compliance with relevant policies, legislation, and supports the promotion of CFA's behavioural standards. As a trusted partner, you'll collaborate with stakeholders, assist in delivering key programs, and contribute to the development of tailored People Plans that foster a safe, respectful, and inclusive environment. As a trusted partner, you'll provide tailored, bespoke, nuanced advice and recommendations in respect of issues and matters of the most appropriate resolution method.

About You

The ideal candidate holds a tertiary qualification in HR, IR/ER or related, with experience in HR, public service, or complex service environments. Strong skills in internal consulting, resolution support, and stakeholder management are essential.

You will bring exceptional interpersonal and negotiation skills, with a proven ability to build trust and influence at all levels. A commitment to delivering outstanding people experiences, especially in supporting employees and volunteers is vital, underpinned by a strong service mindset.

We're seeking a collaborative, outcomes-driven professional with a passion for conflict resolution, workplace well-being, and fair complaint handling. You'll thrive in case management, formal investigations, and facilitating people and culture initiatives—all while managing competing priorities and communicating with clarity.

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Growth Opportunities: Learning and development
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Healthy for Life programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways

Your Application

Click the 'apply' button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.

When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position.

Pre-employment Checks

Offers of employment will only be made to candidates who:

• Successfully complete Reference Checks, a National Police History Check, Working Rights Check and hold a valid Working with Children Check.

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

Applications close: 11:59pm 4 May 2025

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email [email protected]

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact [email protected]