Integrated Compliance Solutions (ICS) is an ethical, efficient and innovative business, fostered on positivity, encouragement and growth. Our consultants assist businesses to meet ISO standards criteria. We add value through identifying and developing growth strategies, customising, developing and streamlining documented and digital systems; assisting businesses to comply with legislation; and promoting safe, healthy and environmentally sustainable workplaces.

We are seeking a full time Client Manager who will be responsible for converting leads through hosting proposal run through meetings and maintaining contact until the opportunity is closed. The client Manager will also manage client relationships post conversion.

We are ideally seeking someone with an understanding of the following ISO standards, ISO 9001 (Quality), ISO 14001 (Environmental), ISO 45001 (OHS) and/or ISO 27001 (Information Security).

Duties include:

Achieve personal and team sales targets with a focus on pre-determined targets that maintain contact with all leads until closure or the opportunity.

Contact all leads, to qualify the level of documentation and compliance in place and determining which ICS products and services may be suitable and organise and attend proposal run through meetings – designed to discuss our proposals, outlining the scope, costs, timeframes etc

Create and maintain lead profiles within our CRM Zoho, and maintain records following creation

Maintain sales reports, and prepare weekly meeting content.

Complete post conversion check in calls to ensure continuous areas of revenue

Assist sales support team with conducting feedback calls with clients during projects

Work with sales support team, consultants and growth team to facilitate client projects

Contribute to marketing efforts by promoting the brand, products and services on social media, reviewing and contributing to online print media (blogs, newsletters etc), discussing social campaigns

Assist with researching grants and tenders to promote services to suitable industries

Suggest improvements to sales processes and areas of innovation

Attend internal meetings and complete administration tasks as required

Attend social and networking events where required

About you:

Knowledge & Skills

The work will be remote, you must self-motivated and to be able to work from home while maintaining attention and productivity

An understanding of ISO 9001, 14001 and 45001 is essential, other standards would be a bonus

Experience with Cloud Based systems Monday.com and/or SharePoint (highly desirable) and Zoho CRM

Confidence with phone calls and Teams meetings is essential

Proven ability to achieve KPI’s and monthly sales targets

Sound computer literacy and knowledge of Microsoft suite

Personal Qualities

Easily develop a rapport with clients

Ability to prioritise tasks and meet deadlines

Attention to detail

Work well within a remote team

Proactive, accountable and can work from home without distraction

Enjoy helping and supporting others

The Benefits:

Flexibility - Work from Home*

Understanding, inclusive and collaborative team

Opportunities for job progression

Competitive salary

To register your interest please apply via the online function with an up-to-date resume and cover letter outlining your skills and experience highlighting your understanding of ISO products and services, and outlining your sales-based experience including KPI’s achieved.

*The role is remote, so applicants across Australia are encouraged to apply.

All applicants must reside in and be permitted to work Australia.