Permanent - Full Time

About the role

Legal Aid has an exciting opportunity for a motivated and enthusiastic office all-rounder to join our team in Bunbury. Working as part of the busy office team, you will spend a large part of your day being the first point of contact with the public and assisting them with accessing help for their legal issues. The role involves screening a high volume of phone calls, emails, and in-person counter enquiries, then matching, and connecting the public to legal services or where appropriate, providing legal information or referrals. You will also undertake a wide range of administrative duties including scheduling appointments, preparing court lists, typing, data entry, receiving Legal Aid Application Forms, liaising with stakeholders within and outside Legal Aid, general office operational duties, and providing administrative support to our lawyers so that they can provide quality and timely legal help to our clients in the criminal, family, and civil law practice areas.

About you

To be successful in this opportunity, you will:

• Have a desire to help our clients
• Enjoy working positively with others and be a team player
• Have excellent attention to detail, fast and accurate keyboard and computer skills
• Be able to communicate well with staff and clients
• Feel comfortable assisting people from diverse backgrounds and all walks of life in-person and over the phone (including persons with complex needs, drug and alcohol issues, mental health issues, distressed or agitated due to their legal situations
• Be able to follow procedures and organise yourself to meet deadlines
• Be able to work under pressure in a fast paced and often demanding environment
• Have administration experience
• Be keen to learn and share knowledge

Previous experience working in a legal setting or similar work environment and other service providers in the community is desirable, but not essential.

About us and what we can offer you

We offer a strong team working environment, the satisfaction of adding value to the community, and a range of benefits in line with business requirements, which may include professional development opportunities, flexible working and leave arrangements, including opportunities to purchase leave, and a range of health and wellbeing initiatives. Click here to learn more about the benefits we offer employees.

Legal Aid WA is an independent statutory authority funded by the State Government and Commonwealth Governments. We provide over 100,000 legal services to clients each year in the areas of criminal, family and civil law across Western Australia. Please visit www.legalaid.wa.gov.au to find out more about us. You can also keep up to date with our activities and achievements by following us on LinkedIn.

Diversity & Inclusion

A commitment to fair and equitable treatment for all is at the very core of Legal Aid WA’s values. We recognise a diverse workforce is essential to delivering inclusive client centred services. Legal Aid WA welcomes applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, people with disability and LGBTQIA+ members of the community.

Suitable Australian First Nations applicants may be given priority consideration over other applicants to achieve our vision of widening access to justice in a culturally safe and inclusive environment.

People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace. If you require adjustments to participate in the recruitment process, please contact Janice Green on Tel: (08) 6373 5297 or email [email protected]

Other Conditions

This selection process may be used to fill other similar Legal Aid WA vacancies, in addition to this vacancy, for up to twelve (12) months from the completion date of the selection process. The panel may also search for further candidates beyond the closing date.

Appointment to all positions at Legal Aid WA is subject to a satisfactory national criminal history check, integrity and conflict checks, and 100-point identification check.

CLOSING DATE: 10.00AM Monday 5 May 2025.