The Organisation

About Melbourne Teaching Health Clinics

Melbourne Teaching Health Clinics (MTHC) is a wholly owned subsidiary of the University of Melbourne and provides world class clinical training opportunities for the Faculty of Medicine, Dentistry and Health Sciences students. It also provides patient access to high quality health care for members of the Victorian community, within a private practice setting. There are six clinical areas that are central to this service, and they include general medical practice, dentistry, optometry, audiology, speech pathology and psychology.

MTHC places a high level of importance on providing an environment for our staff, patients and students that reflect the values of our organisation. These values are:

Be Ethical

Be Accountable

Be Collaborative; and

Be Compassionate.

About Shepparton Medical Centre

The Shepparton Medical (SMC) centre is a GP Clinic and multidisciplinary practice providing quality health care to the general public in Shepparton and surrounds. It has been facilitating the wellbeing of patients and students through quality patient-centred care and outstanding clinical education and delivers approximately 40,000 services to patients each year. It supports the community in a number of ways including participating in Priority Primary Care Centres as well as providing allied health care and a range of specialist services.

Click here to find out more: https://shepmed.mthc.com.au/

About the Role

This is an excellent opportunity to join the team at SMC as a Practice Administrator (Reception) on a maximum-term contract basis, until June 2026. You will be responsible for providing exceptional customer service to patients and supporting the smooth running of the medical practice and Medicare Urgent Care Clinic. There are multiple opportunities, we currently have the following shifts available:

Monday: Two shifts

8:00 AM to 4:30 PM (8 hours)

4:00 PM to 10:30 PM (6.5 hours)

Tuesday: One shift

8:00 AM to 4:30 PM (8 hours)

Wednesday: Two shifts

8:00 AM to 4:30 PM (8 hours)

4:00 PM to 10:30 PM (6.5 hours)

Saturday: One shift

8:00 AM to 4:30 PM (8 hours)

If you are ready to join our team and make a meaningful difference in the lives of our patients, we encourage you to apply now.

What you'll be doing

Greeting and assisting patients in a friendly and professional manner

Scheduling and managing appointments to ensure efficient patient flow

Performing administrative tasks such as data entry, filing, and record-keeping

Handling customer inquiries and providing information about the practice's services

Maintaining the practice's inventory and ordering supplies as needed

Collaborating with the medical team to ensure the delivery of high-quality patient care

What we're looking for

Relevant qualification and/or work experience in a front desk customer service environment or a healthcare administration environment.

Strong communication and interpersonal skills, with the ability to interact with patients in a warm and empathetic manner.

Excellent organisational and time-management skills, with the ability to multitask and prioritise effectively.

Proficient in using computer software, such as the MS Office Suite, internet and email (experience with Best Practice software or similar will be highly regarded).

A commitment to providing exceptional customer service and maintaining patient confidentiality.

What we offer

At Melbourne Teaching Health Clinics, we are dedicated to creating a supportive and fulfilling work environment for our employees. As an employee, you will have the opportunity to work with a collaborative team and contribute to the delivery of high-quality healthcare services. We offer competitive remuneration, opportunities for professional development, and a range of employee benefits to support your well-being. We also offer:

On-site car parking and state of the art facilities

Discounts to our clinical services at our various health clinics for you and your family

Established reward and recognition framework and inclusive work practices

To Apply

As part of your application, please submit your CV and Cover Letter with reference to the ‘What we’re looking for' section listed in this advertisement. Candidates can apply for multiple shifts according to their availability. Please state your preferred hours in your application.

At MTHC, we value the unique backgrounds, experiences and contributions that each person brings to our community, and we encourage and celebrate diversity. Indigenous Australians, those identifying as LGBTQIA+, females, people of all ages, with disabilities or culturally diverse backgrounds are encouraged to apply for our roles. Our aim is to create a workforce that reflects the community in which we live.

For inquiries, please contact Ms Tracey Botterill via [email protected] (please do not send applications to this email).

Please note, this position requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at MTHC. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.

Applications close: Thursday, 1 May 2025.