Customer Service Specialist – Superannuation

About the Company
Our client is a well-established and reputable superannuation provider dedicated to providing outstanding financial services and support to its members. As a member-owned organisation, they prioritise customer satisfaction with expert guidance and market-leading products.

About the Role

This is a Customer Service Specialist role.
We are seeking an experienced Call Centre Specialist with RG146 certification or relevant finance certification (mandatory) and recent superannuation call centre experience. You will be the first point of contact for member enquiries, providing expert guidance on policies, contributions, withdrawals, and retirement options.
Start Date: ASAP
Work Arrangement: Hybrid – 4 days WFH, 1 day in-office
Key Responsibilities:

• Handle phone and email enquiries with a strong member-first approach.
• Provide accurate information on superannuation policies and options.
• Ensure compliance with financial regulations.
• Meet and exceed performance targets.
• Maintain accurate records and documentation.
• Collaborate with the team to improve processes.

Skills & Experience:

• RG146 certification (mandatory)
• Recent experience in a superannuation call centre
• Strong understanding of superannuation products and industry regulations.
• Excellent communication and problem-solving skills.
• High attention to detail with strong data entry accuracy.
• Proficiency in Microsoft Excel and Word.

Benefits:

• Hybrid work model – 4 days WFH, 1 day in-office.
• Professional development and career growth opportunities.
• Paid parental leave, well-being leave, and employee discounts.
• Well-being initiatives, including mental health support and EAP.

Culture:
Be part of a reputable superannuation provider in a customer service role where you'll assist members with enquiries and provide expert guidance!
Join a supportive and high-performing team that values collaboration, learning, and career growth in a flexible work environment.

How to Apply:
If you meet the requirements and want to join a trusted superannuation provider, click Apply Now.