Customer Service Officer - Town of Walkerville

Attractive package ($78,351-$80,343 pro-rata at 0.6)

Great staff wellbeing programs

Part-time (3-days per week)

12 month contract with possibility of extension

Working with the community

The Township:

The Town of Walkerville is a small, dynamic and innovative Council, which serves a community of more than 8,000 residents in the Eastern metropolitan region. The Council is seeking an experienced enthusiastic individual to join the team. We are looking for someone who is self-motivated, with a passion for delivering a high-level service to our internal and external stakeholders across Council.

The Position:

An exciting opportunity has arisen for a contract Customer Service Officer to join the Town of Walkerville.

The Customer Service Officer role provides first point of contact exemplary customer service to the residents of the Town of Walkerville. The position provides outstanding quality service to internal and external customers, as well as stakeholders.

The role is based in Council’s Customer Service Contact Centre, which incorporates concierge, call enquiries, library services, regular programs and special events, and associated administration.

Key Responsibilities

Community Engagement

Provide high quality multifunctional customer service to the Town of Walkerville's external and internal customers, in accordance with Council's Annual Business Plan, Code of Conduct, Policies and Strategies.

Customer Service – Contact Centre

Provide efficient, prompt and accurate first point of contact information and advice relating to Council programs, services, legislation and activities.

Ensure all customer enquires (in person, via telephone, correspondence or through web-based services) are recorded on the Customer Request System and allocated to the relevant department / officer.

Participate in the efficient and effective communication between internal and external customers.

Undertake cashier services (in person, via telephone, correspondence or through web-based services) in accordance with standard operating procedures.

Assist with maintenance of various register/databases and computer based records (customer request, infringements, financial database, building applications, etc.).

Ensure Council and community information publications are maintained in the foyer and Library.

Assist with developing the Civic & Community Centre as a community space by encouraging use of Council venues for community learning and use.

Assist in coordinating bookings for venues and RSVPs for Council events and maintaining community databases

Technical administrative duties as per the Local Government Act (1999) as required (i.e. Searches, Dog and Cat Management and Planning).

Ensure that documents are recorded in Council’s electronic record keeping system as required.

Assist other departments with administrative duties when necessary.

Promote a positive image of the Town of Walkerville.

Library Services

Provide backup library services (including circulation, reference queries, local history enquiries, processing payments and administration duties).

Actively assist patrons use of the Library resources and equipment (e.g. photocopier, internet, wireless, online catalogues, e-Books and public access computers).

Assist in the planning, marketing and delivery of adult, youth and children's programs, as well as special events.

Experience/Qualifications

Essential:

Police Clearance (current or willingness to undertake)

Working with Children Clearance (current or willingness to undertake)

Desirable:

Certificate in business administration, customer service, library studies, information technology or equivalent work service.

Understanding in the functions carried out by a customer service centre in a local government environment or related field.

Knowledge of Local Government and relevant legislation.

Knowledge of financial systems.

Our commitment to Diversity, Equity and Inclusion

The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, and our communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. With the right technology, support and resources, our people can work in a range of flexible ways.

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

Interested in Applying?

Your application should include:

Resume highlighting your relevant knowledge and experience to the role; and

Cover letter (maximum two pages), addressing the key focus area responsibilities within the position description.

People of Aboriginal or Torres Strait Islander descent and/or those who have a disability are strongly encouraged to apply.

We will be undertaking interviews throughout the process and encourage applications promptly. Should suitable applicants be identified the role may be closed before the advertised date.

Recruitment contact:

Lisa Cuculowskyj, Team Leader Customer & Library Services
8342 7100 or [email protected]